Inside Sales Representative in North Clarendon, Vermont at Isovolta Inc

Position Summary

The Inside Sales Representative is responsible for managing customer relationships, processing orders, preparing quotations, and supporting the outside sales team. This role serves as a key link between customers, production, supply chain, and finance to ensure timely and accurate execution from quote through delivery in a manufacturing environment.

This role is primarily onsite and will require working onsite four (4) days per week, with the opportunity to work one (1) day remotely/hybrid after the initial training and onboarding period has been successfully completed.

Qualifications

Required

• 2+ years of inside sales, customer service, or order management experience in a manufacturing or industrial environment
• Strong communication and interpersonal skills
• Proficiency with ERP systems (SAP, Oracle, JD Edwards, or similar) and CRM tools
• Proficiency with Microsoft office tools (Excel, word, PowerPoint, etc..)
• High attention to detail and strong organizational skills

Preferred

• Experience supporting B2B customers in a technical or engineered product environment
• Understanding of manufacturing lead times, production constraints, and supply chain dynamics
• Ability to read basic product specifications or technical drawings

Key Competencies

• Customer-focused mindset
• Strong problem-solving and follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Commercial awareness and margin sensitivity
• Team-oriented with strong cross-functional collaboration skills

Sales & Customer Support

• Serve as the primary point of contact for assigned customers
• Prepare and follow up on quotations, pricing, and lead times
• Convert quotes into sales orders and ensure accurate order entry
• Respond to customer inquiries related to product specifications, availability, pricing, and delivery
• Support outside sales representatives with account management and opportunity tracking

Order Management & Execution

• Manage orders from receipt through fulfillment, including order entry, changes and expediting as needed
• Coordinate with production planning, supply chain, and logistics to meet customer delivery requirements
• Communicate proactively with customers on order status, delays, or changes
• Assist in resolving order discrepancies, returns, and claims

Commercial & Administrative Support

• Maintain customer records, pricing files, and sales data in ERP/CRM systems
• Ensure compliance with company pricing, margin, and approval policies
• Support forecasting activities and provide input on demand trends
• Assist with customer onboarding, contracts, and documentation

Cross-Functional Collaboration

• Work closely with manufacturing, planning, quality, and finance teams to ensure customer satisfaction
• Participate in continuous improvement initiatives related to order flow, lead time, and customer experience