Sr. Engineer in Chennai, Tennessee at CBTS

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

JOB TITLE: Sr. Engineer

Career Sub stream: Infra Operation

Role: Engineer – Infra Ops

Role Variant: IT Operations Support

Role Purpose (1–3 lines): Ensures the stability, reliability, and performance of IT infrastructure and services. This role involves monitoring systems, resolving incidents, and supporting operational processes to maintain business.

Key Responsibilities:

· Monitor IT systems, servers, and network performance to ensure uptime and availability.

· Respond to and resolve incidents, service requests, and escalations within defined SLAs.

· Perform routine maintenance, patching, and updates for servers, applications, and network devices.

· Support backup, disaster recovery, and business continuity processes.

· Collaborate with cross-functional teams to troubleshoot complex issues and implement solutions.

· Maintain accurate documentation of configurations, processes, and incident resolutions.

· Assist in automation initiatives to improve operational efficiency.

· Support onboarding of new services into IT operations run environment.

Qualifications & Experience:

· Degree: Graduate / Professional Degree in Engineering, preferably in Computer Science, Electronics, Telecommunications, or Information Technology.

Years of experience: Graduate - 5 to 7 years