Product Owner in Franklin, Tennessee at Prime Health Services

The Product Owner serves as the subject matter expert for their assigned product within Prime Health Services. Reporting to the Director of Product, this role is responsible for translating product priorities and business needs into clear, actionable work for Engineering and supporting the successful delivery of enhancements, features, and product improvements. The Product Owner focuses on refinement quality, story readiness, sprint support, and day to day decision making during development. This role also serves as a key internal and external resource by supporting product questions, conducting demos and training, identifying new feature opportunities, and supporting implementation through product knowledge and workflow clarification.

What You'll Do

• Serve as the subject matter expert for the assigned product
• Clarify requirements and provide day-to-day decision support during development
• Participate in backlog grooming, refinement sessions, sprint planning, and other key agile ceremonies
• Partner closely with the Agile Delivery Manager to support delivery execution
• Collaborate with the Product Analyst to translate business needs into development ready work
• Partner with QA and Engineering to confirm delivered work meets intended requirements and acceptance criteria
• Perform product demos and support training for internal and external audiences
• Act as a product resource for business teams when questions arise related to product functionality, workflow, or capabilities
• Support implementation teams through product knowledge transfer and clarification of client specific workflows or customizations
• Identify new feature opportunities based on feedback from clients, prospects, and internal stakeholders
• Responsible for user acceptance testing and validation activities
• Maintain working knowledge of assigned product market trends, workflow practices, and relevant tools

What We're Looking For

• Bachelor’s degree in business, Information Systems, Product Management, Healthcare Administration, or a related field preferred
• 5+ years of experience in a Product Owner, Product Analyst, Business Analyst, or similar role

Competencies

• Experience working directly with cross functional teams in an agile delivery environment
• Strong ability to write clear user stories, acceptance criteria, and functional requirements
• Strong communication, collaboration, and problem-solving skills
• Ability to make timely decisions and provide direction during active development cycles
• Experience conducting product demos, training, or stakeholder walkthroughs preferred
• Familiarity with backlog management and delivery tools such as Azure DevOps, Jira, or similar platforms preferred
• Healthcare technology or healthcare operations experience preferred

Why You'll Love Working at Prime Health Services

• Medical Insurance (high deductible plan with an HSA)
• Dental Insurance
• Vision Insurance
• Short-term and long-term disability paid by the company
• Group term life paid by the company
• Generous PTO
• Wellness program with monetary rewards
• Employee recognition programs with monetary rewards
• Corporate office amenities - specialty coffee machines, assorted tea options, smoothie bar, collaborative workspaces, fruit provide by company and an onsite market
• Regular employee events

About Prime Health Services

Prime Health Services (PHS) is a national medical cost containment company specializing in customized PPO network solutions. Since 2001, we've partnered with insurance carriers, TPAs, self-insured groups, and government entities to deliver high-quality healthcare access at discounted rates. Our technology driven approach allows us to provide fast, flexible, and dependable service to our clients while supporting a collaborative, employee-focused workplace.