DIRECTOR of HVAC SERVICE OPERATIONS in Las Vegas, Nevada at A-1 Mechanical Inc

With decades of experience serving the Las Vegas community, we are a leading HVAC mechanical services company providing preventive maintenance, repair, retrofit, controls, and energy-efficient solutions for commercial and residential customers. We are seeking a strong leader to grow and improve an established service department. Ownership is actively supportive, systems are in place, and this role is designed for long-term operational leadership and growth.

Job Title: Director of Service Operations

Principal Duties and Responsibilities

• Leadership and Management: Full operational leadership of an established HVAC service department, including recruiting, training, employee development, and performance oversight.
• Operational Efficiency: Develop and implement strategies to support and improve service efficiency and productivity.
• Customer Relations: Handle escalated customer complaints and ensure high customer satisfaction.
• Safety and Compliance: Ensure our safety culture is encouraged and enforced to maintain our goal of Zero Accidents.
• Inventory Management: Manage inventory and ensure necessary parts and equipment are available.
• Budgeting and Financial Oversight: Budget and manage labor & indirect costs. Authority to sign off on estimates and proposals.
• Service Strategies: Develop and implement service strategies to enhance customer satisfaction and drive business growth.
• Mentorship: Lead and develop service personnel through coaching, accountability, and ongoing support while maintaining a strong employee retention rate.
• Performance Monitoring: Monitor service performance metrics and make data-driven decisions to improve service efficiency and quality.
• Client Relations: Establish and maintain relationships with key clients to ensure their needs are met and exceeded.
• Department Collaboration: Collaborate with other departments to ensure seamless coordination of service delivery.
• Industry Trends: Stay current on industry trends and best practices to improve service offerings continually.

Job Specifications (including education requirements, minimal experience, computer skills required, etc.)

• 5+ years of experience in HVAC commercial and residential service management
• A degree in a related field or equivalent experience in lieu of experience
• Knowledge of commercial and residential HVAC systems and equipment
• Leadership and team management skills
• Excellent verbal and written communication skills
• Proven track record of driving business growth and customer satisfaction
• Ability to work in a fast-paced environment and manage multiple priorities effectively

We offer our employees competitive salaries and a comprehensive benefits package, and we are always looking for individuals with the talent and skills to contribute to our continued growth and success.

100% paid medical and life; we also offer dental and vision; 401K with a 4% match with no vesting period; paid holidays and vacation