Can I apply directly for this job on this page?

Yes, you can begin your application on this page using a quick form. You'll then be redirected to the employer's career site to complete the full application process.

What is the role of a Senior Analyst, Customer Success Operations at Jobgether?

The Senior Analyst, Customer Success Operations position at Jobgether is a Full-time or part-time position opportunity in the General Business field.

Where is this Senior Analyst, Customer Success Operations job located?

Abbeyville, Colorado, 81210, United States

What type of employment is offered for this Senior Analyst, Customer Success Operations role?

Full-time or part-time position

What is the expected salary for this Senior Analyst, Customer Success Operations job?

Compensation will be discussed during the hiring process.

Senior Analyst, Customer Success Operations job near me in Abbeyville, Colorado at Jobgether

Senior Analyst, Customer Success Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analyst, Customer Success Operations based in the United States.

This role sits at the intersection of Customer Success, Revenue Operations, analytics, and strategic execution.
You will help improve the productivity and effectiveness of customer-facing teams through better reporting, processes, and operational programs.
The position offers broad exposure to complex cross-functional initiatives and provides an opportunity to influence how Customer Success programs are designed and delivered.
You will turn customer and business data into actionable insights, helping leaders understand performance and identify opportunities for improvement.
Working across Account Management, Customer Success, pre-sales, and other teams, you will bring valuable operational context to strategic projects.
The ideal candidate thrives in ambiguity, takes ownership, and enjoys becoming a trusted resource for teams navigating complex problems.
This is an excellent opportunity for an analytical and highly organized professional looking to make a meaningful impact within a fast-paced B2B SaaS environment.

Accountabilities

Bring strong Customer Success and Account Management knowledge to Customer Success Operations, providing practical context for operational programs and strategic initiatives.
Build and maintain reporting for key Customer Success metrics, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), renewal rates, and usage and engagement KPIs such as MAU and DAU.
Translate customer and operational trends into clear, actionable insights that Customer Success leadership can use to make informed decisions.
Perform quality assurance checks on reporting and data to identify inconsistencies and resolve issues before information reaches senior leadership.
Partner with Account Managers, Customer Success Managers, pre-sales teams, application specialists, and other cross-functional stakeholders on large and complex projects.
Support the Senior Manager, Customer Success Operations in delivering strategic programs and initiatives across the customer base.
Provide account-level and customer-facing context to help teams understand operational challenges, customer needs, and potential business opportunities.
Build strong working relationships across functions and proactively surface customer and operational signals that may influence strategic priorities.
Contribute to strategic initiatives related to Customer Success platforms, usage-based pricing, and other operational programs as needed.
Serve as a go-to resource within Customer Success Operations for cross-functional and customer-related context, helping teams navigate ambiguity and solve open-ended problems.
Manage multiple priorities and project deliverables effectively while maintaining a high standard of accuracy, organization, and execution.

Requirements

3–5 years of experience in Customer Operations, Revenue Operations, or a related operational role, ideally within a high-growth B2B SaaS or AI company.
Prior experience or strong exposure to Customer Success and Account Management environments.
Strong understanding of SaaS and Customer Success performance metrics, including NRR, GRR, renewal rates, MAU, DAU, and other usage-based KPIs.
Hands-on experience with Salesforce and Gainsight, with familiarity using forecasting and revenue tools such as Clari or Gong.
Strong analytical and problem-solving abilities, with the capacity to work through ambiguous, open-ended challenges and develop practical solutions.
Excellent communication and interpersonal skills, with the ability to influence stakeholders, build trust, and collaborate effectively across functions.
Exceptional organizational and project management skills, including the ability to manage multiple priorities and meet tight deadlines.
Proactive, adaptable, and comfortable operating in a fast-paced environment where priorities may evolve quickly.
Strong attention to detail and a commitment to data accuracy and operational quality.
Experience with SQL or data warehouse platforms such as Snowflake or BigQuery is a plus.
Familiarity with business intelligence and visualization platforms such as Tableau is preferred.

Benefits

Base salary range of $99,000–$110,000 USD.
Potential eligibility for performance-based bonus compensation.
Equity opportunities.
Generous benefits program.
Remote work opportunity within the United States.
Opportunity to work on strategic Customer Success and Revenue Operations initiatives in a fast-paced, technology-driven environment.
Cross-functional exposure to Customer Success, Account Management, Revenue Operations, analytics, and other business teams.
Opportunities to contribute to strategic programs and influence operational improvements across the customer organization.
Inclusive and collaborative workplace committed to equal employment opportunity and respect for all employees.
Reasonable accommodations available for qualified individuals with disabilities, in accordance with applicable laws.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

Senior Analyst, Customer Success Operations in Abbeyville, Colorado at Jobgether

Explore Related Opportunities

Job Description

Scan to Apply

Job Location

Frequently asked questions about this position

Similar Jobs In Abbeyville, Colorado

Program Manager, Value Analyst

Management Analyst III (HIPAA)

Product Analyst

Customer Service Real-time Analyst

Analyst Account Management