Product Manager in Palm Springs, Florida at PBACO Holding LLC

Key Responsibilities

Product & Workflow Ownership

• Gather, analyze, and document business, operational, and customer requirements
• Translate clinical, operational, and customer workflows into actionable product enhancements and scalable solutions
• Assist in defining and managing product roadmap priorities alongside leadership
• Create detailed user stories, acceptance criteria, process flows, and functional requirements
• Partner with stakeholders to identify workflow inefficiencies and opportunities for automation and optimization
• Help ensure product decisions align with organizational strategy and customer outcomes

Cross-Functional Coordination

• Work closely with Engineering, Architecture, QA, Support, and Customer Success teams to drive execution
• Coordinate delivery timelines, dependencies, and cross-functional communication across initiatives
• Facilitate discussions between technical and non-technical stakeholders
• Support sprint planning, backlog refinement, prioritization, and release coordination
• Help identify and escalate project risks, blockers, and competing priorities

Customer & Operational Engagement

• Participate in customer calls, workflow reviews, implementation discussions, and product demonstrations
• Gather customer feedback and operational insights to improve platform usability and adoption
• Partner with Support and Implementation teams to identify recurring issues and enhancement opportunities
• Assist with rollout planning, training coordination, and adoption strategies for new functionality

Product Quality & Adoption

• Participate in testing, validation, and user acceptance activities
• Help ensure delivered functionality meets business and operational expectations
• Monitor product adoption, operational effectiveness, and customer feedback trends
• Support continuous improvement initiatives across the platform

Qualifications

Required

• 3+ years of experience in Product Management, Business Analysis, Healthcare Operations, Project Management, or related field
• Strong organizational and communication skills
• Experience working cross-functionally with technical and non-technical teams
• Ability to manage multiple initiatives and shifting priorities in a fast-paced environment
• Experience documenting requirements, workflows, and business processes
• Strong analytical and problem-solving abilities

Preferred

• Experience in healthcare technology, population health, care management, or value-based care
• Familiarity with healthcare workflows, EMRs/EHRs, claims data, ADT data, or care coordination processes
• Experience working within Agile/Scrum environments
• Experience with tools such as Jira, Azure DevOps, Salesforce, Confluence, or similar platforms
• Understanding of healthcare interoperability standards such as HL7 or FHIR is a plus

What Success Looks Like

• Ability to effectively translate business and operational needs into clear product requirements
• Strong collaboration across Product, Engineering, Support, and Customer teams
• Improved coordination and visibility across cross-functional initiatives
• Delivery of scalable workflows and enhancements that improve operational efficiency and customer outcomes
• Positive impact on product adoption, usability, and customer satisfaction