HUMAN RESOURCES SPECIALIST in Reading, Pennsylvania at Apis Services Inc

The HR Specialist I is the foundational professional classification in the APIS ONE HR Specialist series and a centralized Tier 2 case-execution resource. The role provides queue-based HR support across affiliates, programs, service lines, and geographies and is not assigned as the exclusive HR resource for a site or affiliate.

The role resolves standardized and routine-to-moderate HR requests using established policies, procedures, job aids, and escalation protocols. The HR Specialist I explains common HR processes, gathers facts and documents, maintains case records, and routes specialized or higher-risk matters. The role does not independently lead complex investigations, own site-level workforce strategy, or make final compliance determinations.

2. ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership and Collaboration

Operate as an individual contributor under a Lead HR Specialist or designated HR Services leader; no regular direct-report or site-management responsibility.Coordinate with HR Relationship Managers and ONE HR specialty teams when cases require portfolio knowledge or specialized action.Communicate case status,requirednext steps, missing information, and delays clearly and promptly.Escalate non-routine, complex, sensitive, legal, regulatory, investigation, policy-exception, or executive matters outside delegated authority.Participate in cross-coverage, shift handoffs, team huddles, training, and continuous improvement.2. ESSENTIAL DUTIES AND RESPONSIBILITIES, CONTINUED

Operational Responsibilities

Manage assignedqueuework according to priority, service-level, aging, and coverage expectations.Use HRIS, case-management, communication, and reporting systems to document activity andmaintainaccuratestatus.Complete required ONE HR training, cross-training, and service-line education and buildproficiencyin standard Tier 2 case types.Meet expectations for productivity, responsiveness, case aging, documentation quality, handoffs, and escalation.Identifyrepeat questions or process gaps and raise them to the Lead HR Specialist or HR Services leader.3. ACCOUNTABILITY AND DECISION-MAKING

4. REQUIRED QUALIFICATIONS

Experience

One to two years of HR, employee-services, administrative case-management, or employee-relations support experience preferred.Experience in a high-volume, multi-site, human-services, healthcare, residential, community-based, or similar environment is beneficial.Formal supervisory and independent investigation experience are notrequired.Working proficiency with Microsoft 365 andabilityto learn HRIS and case-management systems is required.Ability to follow defined processes, manage priorities, document accurately, protect confidentiality, and escalate appropriately.5. PREFERRED QUALIFICATIONS

6. CORE COMPETENCIES

Communication and Collaboration

Clear, professional, and respectful written and verbal communication.Ability to explain standard processes and next steps without exceeding delegated authority.Strong teamwork and willingness to share work across programs, geographies, and service lines.Professionalism, neutrality, discretion, confidentiality, and service orientation.Commitment to a consistent ONE HR employee experience, continuous learning, accountability, and follow-through.7. TECHNOLOGY, TRAVEL AND EQUIPMENT

8. PHYSICAL DEMANDS AND WORKING CONDITIONS

9. ORGANIZATIONAL AND PROFESSIONAL STANDARDS

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About Company:

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.