Loan Center Manager in El Paso, Texas at Sparrow Company LLC

Sparrow Company is searching for an experienced and results-driven Loan Center Manager to lead consumer lending operations for a well-established financial institution in El Paso. This leadership role is responsible for overseeing loan origination, processing, servicing, and portfolio performance while driving operational excellence, regulatory compliance, and an exceptional member experience.

• Lead and oversee the daily operations of the Loan Center, including consumer lending, loan processing, loan servicing, and credit card portfolios
• Develop and implement lending strategies that support portfolio growth, operational efficiency, and exceptional customer service
• Monitor loan portfolio performance, credit quality, delinquency trends, and charge-off ratios
• Analyze lending data, market trends, and interest rates to identify opportunities for portfolio growth and product enhancements
• Optimize loan processing workflows and underwriting practices to improve turnaround times and operational efficiency
• Ensure compliance with all lending policies, procedures, NCUA regulations, Fair Lending requirements, Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and other applicable regulatory requirements
• Prepare and present reports related to lending performance, risk management, and portfolio activity for executive leadership and Board review
• Conduct risk assessments and implement quality control measures to minimize lending risk and maintain audit readiness
• Collaborate with internal departments to resolve complex lending issues, support new product development, and improve member service
• Recruit, develop, coach, and evaluate Loan Center staff while promoting a culture of accountability, collaboration, and continuous improvement
• Establish department goals, monitor key performance indicators (KPIs), and ensure productivity and service expectations are met
• Promote process improvements and operational efficiencies through ongoing evaluation of department performance
• Maintain strong working relationships with internal departments, business partners, and executive leadership
• Perform other duties as assigned

• Bachelor's degree in Finance, Business Administration, or a related field required
• Minimum of seven (7) years of lending experience required
• Minimum of five (5) years of lending authority required
• Minimum of three (3) years of management experience in lending or the financial services industry required
• Experience managing consumer lending operations within a financial institution or credit union preferred
• Strong leadership skills with a proven ability to develop, coach, and motivate high-performing teams
• Thorough understanding of consumer lending, underwriting, credit analysis, risk management, and loan servicing
• Knowledge of federal and state lending regulations, including NCUA, Fair Lending, BSA, AML, OFAC, and CIP requirements
• Strong understanding of financial statements, tax return analysis, and complex underwriting guidelines
• Excellent analytical, problem-solving, organizational, and decision-making skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and web-based applications

• Applicants may be subject to a background check.*
• A pre-employment screening may be required as a condition of employment.

A conviction does not automatically disqualify you from employment. We will consider factors such as the timing, nature, and seriousness of any offense, as well as evidence of rehabilitation.

Sparrow Company Executive Search & Staffing is an Equal Opportunity Employer.