Service Manager in Fort Myers, Florida at DYNAMIC EQUIPMENT GROUP

Service Manager – Heavy Equipment

We are seeking an experienced and driven Service Manager to lead our Service Department operations within a dynamic heavy equipment organization. This leadership role is responsible for overseeing shop and field service functions, managing personnel, ensuring operational efficiency, and delivering an exceptional customer experience.

If you are a proactive problem-solver who thrives in a fast-paced environment and is passionate about customer service and team leadership, we want to hear from you.

Summary of Primary Functions

• Maintaining a schedule of shop work
• Assigning personnel to specific work orders
• Providing work direction to Service Technicians in the repair of equipment
• Maintaining a schedule of field service work and assigning personnel accordingly
• Managing and coordinating trucking for pick-up and delivery of equipment

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Supervise all Service Department personnel
• Oversee the opening and closing of work orders for effective job control
• Maintain and monitor detailed records of technician time and performance
• Schedule and monitor equipment pick-up and delivery
• Frequently interact with customers to explain quotes and discuss any changes prior to service completion to ensure satisfaction
• Identify and up-sell services necessary to improve equipment efficiency and safety
• Stay current on product improvement programs from Deere
• Coordinate with Deere on programs, warranties, and technical machine concerns
• Order and maintain necessary shop supplies
• Monitor customer satisfaction through phone calls and on-site visits
• Interview, hire, and develop qualified personnel
• Report shop goals and performance metrics to the General Manager
• Assist in planning and developing service marketing programs
• Act as site Safety Coordinator in conjunction with Dynamic Equipment Safety Program
• Assess training needs and coordinate the delivery of required training programs
• Other duties may be assigned

What You Bring

Education & Experience

• Two-year certificate from a college or technical school and five (5) years of related experience desired; Bachelor’s degree preferred
• Heavy equipment service experience may substitute for or be combined with education
• High school diploma or equivalent required
• Previous experience in sales or customer service a plus
• Preferred: Previous experience as a Service Manager in construction, heavy equipment, or rental industry
• Preferred: Bilingual (English/Spanish)

Skills & Qualifications

Leadership & Communication

• Strong ability to supervise, coach, and motivate service personnel
• Excellent verbal and written communication skills
• Ability to read, analyze, and interpret business periodicals, technical procedures, and governmental regulations
• Ability to prepare reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from managers, customers, and the public

Technical & Analytical Skills

• Strong computer proficiency
• Ability to calculate discounts, commissions, percentages, area, volume, and apply basic algebra, statistics, and geometry
• Strong reasoning skills with the ability to solve practical problems in environments with limited standardization
• Ability to interpret written, oral, diagram, or schedule-based instructions

Organizational & Core Competencies

• Highly developed organizational and multitasking skills
• Excellent customer service and relationship-building abilities
• Strong problem-solving and critical thinking skills
• High level of professionalism and integrity
• Collaborative mindset with a positive team spirit
• Self-motivated and results-driven

Certificates, Licenses & Registrations

• Valid driver’s license (required)
• Forklift Certification (required)

Physical Demands

The physical demands described here are representative of those required to successfully perform essential job functions. Reasonable accommodations may be made for individuals with disabilities.

• Regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear
• Frequently required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl
• Occasionally required to sit
• Must occasionally lift and/or move up to 50 pounds
• Requires close vision, distance vision, color vision, peripheral vision, and depth perception

Why Join Our Dynamic Team?

At Dynamic, we believe in fostering a supportive and inclusive work environment. We offer opportunities for professional growth, ongoing training, and the chance to work with a collaborative and high-performing team.

• Competitive pay aligned with your experience
• 3 options of Health Plans to choose from, one heavily subsidized
• Dental, Vision, Hospital Confinement plan and other voluntary ancillary insurances
• 100% company paid TeleHealth, Employee Assistance Program, Health and Wellness Program, Paid Life Insurance and Short-Term Disability
• Option for Voluntary Life Insurance for self and dependents
• Employee Wellness Program
• 401(k) Plan and Health Savings Account, both matched by the company
• Company paid Holidays and up to 40 hours of your paid time off (PTO) are eligible to be rolled over into the next year
• Employee uniforms (select departments)
• Annual tool and boots reimbursements for those in applicable positions

Affirmative Action/EEO statement

Dynamic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date.

This posting is not intended to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position’s scope and function.

You’ll Be a Great Fit If:

• You are a customer-focused leader with strong attention to detail
• You enjoy mentoring teams and building a high-performance service department
• You thrive in a fast-paced, operational environment
• You proactively look for opportunities to improve efficiency and exceed customer expectations
• You bring professionalism, accountability, and integrity to everything you do

Ready to Take the Next Step?

If you are ready to lead a skilled service team and drive operational excellence in the heavy equipment industry, apply today.