Quality Manager in Brooklyn, Ohio at MPC Plating Inc

PLATING DONE RIGHT — THE FIRST TIME

Located in Brooklyn, Ohio, MPC Plating began as a metal plating operation and expanded into plastic plating in 1985. Today, MPC plates exclusively on plastics and operates as a full-service, one-stop job shop. We invest in world-class equipment and develop skilled teams capable of meeting the demanding specifications of customers across the Automotive, Appliance, Heavy Truck, and Medical industries.

We offer competitive pay and a comprehensive benefits package, including:

Medical, vision, and dental insurance

401(k) with company contribution

Flexible Spending Account (FSA)

Paid time off and paid holidays

Long-term disability insurance

The Quality Manager provides leadership and direction for MPC Plating’s quality function, including oversight of the quality management system, quality staff, and continuous improvement initiatives. This position is responsible for maintaining customer satisfaction, ensuring compliance with quality standards, managing corrective action processes, and supporting the organization's commitment to operational excellence and IATF certification requirements.

Lead and manage Quality Department personnel, including oversight of off-site product and process evaluations conducted by contractors

Serve as the primary liaison between Production, Plating, and Management regarding quality concerns and non-conforming products

Manage the non-conformance process and drive timely resolution of quality issues

Oversee the Return Material Authorization (RMA) process and associated team activities

Act as a customer advocate by building and maintaining strong relationships with customer quality representatives

Provide data-driven quality metrics and performance feedback to leadership

Monitor quality system performance through process control methodologies, trend analysis, corrective actions, and root cause investigations

Identify systemic quality issues and collaborate with department leaders to implement preventive and corrective solutions

Conduct plant-wide quality audits and develop improvement plans based on audit findings

Respond to customer quality concerns through formal written responses and on-site customer visits as required

Participate in the resolution of product quality issues through collaboration with Operations, Sales, and customer representatives

Coordinate supplier and vendor quality-related concerns

Lead and maintain IATF certification efforts and ensure successful completion of external audits

Support projects related to quality improvement and customer satisfaction initiatives

Supervise quality testing activities and validation projects

Perform additional duties as assigned

Quality management experience, preferably within automotive manufacturing, plating, or related industrial environments

Experience managing quality systems and quality assurance processes

Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Project

Strong analytical, problem-solving, and quality assurance skills

Demonstrated ability to lead, motivate, and develop employees and cross-functional teams

Proven ability to establish and maintain strong customer relationships

Ability to analyze complex situations and implement practical solutions

Ability to interpret written procedures, diagrams, schedules, and technical documentation

Strong verbal, written, and interpersonal communication skills

Ability to effectively communicate quality expectations throughout the organization

Bachelor's degree in Engineering, Business Administration, or a related field

Working knowledge of IATF 16949 quality management systems and associated standards

Experience with Lean Manufacturing and Six Sigma methodologies

Experience with Plex ERP or similar cloud-based ERP systems

Previous experience leading certification audits and continuous improvement initiatives

Work in a manufacturing environment with regular interaction across production, laboratory, and office settings

Routinely walk throughout the facility to conduct audits, investigations, and quality reviews

Occasional travel may be required for customer visits, supplier evaluations, or quality-related meetings

Ability to communicate effectively with employees, customers, suppliers, and auditors

May occasionally lift and carry materials or equipment related to inspections and testing activities

MPC Plating is an Equal Employment Opportunity employer. If you require assistance during the application process, please contact Human Resources.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform additional tasks as business needs dictate.