Bilingual Intake/Escort Personnel - ORR in Victorville, California at Greater Hope Foundation for Children Inc.

Under general supervision, the Bilingual Intake/Escort Personnel plays a critical role in the safe and organized admission, transportation, and transition of unaccompanied children (UC) within Office of Refugee Resettlement (ORR) programs. This position is responsible for escorting youth to and from airports, medical appointments, court hearings, and other approved destinations, as well as assisting with the intake process upon arrival to the facility. Bilingual Spanish is required.

The role requires professionalism, strong attention to safety, compassion, and adherence to ORR and agency standards for child care and transport.

Duties and Responsibilities:

• Assist with the intake and orientation of unaccompanied children arriving at the program.
• Ensure all intake documentation is accurately completed and filed according to ORR and agency requirements.
• Conduct initial health and safety checks under program supervision.
• Inventory and secure youth belongings, ensuring proper labeling and documentation.
• Provide youth with orientation to the facility, program rules, and daily routines.
• Follow ORR transportation policies, including supervision ratios and safety protocols.
• Ensure vehicles are clean, safe, and operated according to agency and state requirements.
• Adhere strictly to confidentiality and child protection standards during all transport activities.
• Complete and submit all travel and escort documentation promptly and accurately.
• Coordinate with the Intake Coordinator, Case Managers, and Youth Care Supervisors to ensure smooth intake and transfer processes.
• Communicate effectively with program leadership regarding logistics, incidents, and travel updates.
• Follow all ORR, state, and federal child safety and transportation regulations.

Reporting To: Program Director

Hiring Rate of Pay: $71,300

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required; Associate’s degree in Human Services, Social Work, or related field preferred.
• Minimum of 1 year of experience working with youth or in a social services, childcare, or transportation role preferred.
• Bilingual Spanish required.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to remain calm, professional, and compassionate under pressure.
• Be able to obtain Criminal and Child Abuse Clearance from the State of California/Department of Justice.
• Must be available to work nights, weekends and some holidays as needed
• Demonstrate the Understanding of the importance of compliance with HIPAA privacy practices.
• Ability to work independently and as part of a team, strong conflict resolution, communication and organizational skills; with great attention to detail.
• Ability to adhere to our attendance and punctuality policy.
• Must pass and remain current in CPR/First Aid.
• Must be able to effectively utilize computers and basic computer software.
• Must meet Licensing, contract, and insurance requirements.
• Must have a valid Driver’s License and a good driving record. Must be at least 18 years old with at least 2 years of driving experience.
• A Greater Hope includes all employees in the DMV pull notification process, notifying AGH of infractions throughout the process.
• All Employees are required to report all arrests within 48 hours of arrest as per Licensing requirements.
• Must pass a drug screen, physical exam, and Tuberculosis skin test.
• A Greater Hope participates in E-Verify and will verify your Social Security Number.
• Foster Family Agency experience preferred.

Additional Qualifications

This position is funded through a federal cooperative agreement with the Office of Refugee Resettlement (ORR). Continued employment is contingent upon continued grant funding, ORR approval (when applicable), and continued compliance with all ORR, licensing, and A Greater Hope personnel requirements.

As a condition of employment, the successful candidate must:

• Meet all minimum qualifications established by ORR and A Greater Hope for the position.
• Successfully obtain and maintain an ORR Suitability Determination, including all required background investigations and clearances, prior to having contact with unaccompanied children.
• Successfully complete all required criminal history background checks, child abuse and neglect registry checks, fingerprint-based clearances, and other background screenings required by ORR, Community Care Licensing (CCL), and A Greater Hope.
• Successfully complete all required ORR pre-service, onboarding, annual, and ongoing training within required timeframes.
• Demonstrate the ability to provide trauma-informed, culturally responsive, and child-centered services to unaccompanied children.
• Bilingual proficiency in English and Spanish is required for positions designated as bilingual and may be verified through A Greater Hope's language proficiency assessment process.
• Provide documentation of all required immunizations and authorize A Greater Hope to obtain and verify immunization records through the California Immunization Registry (CAIR), as applicable.
• Successfully complete and maintain all required health screenings, physical examinations, tuberculosis (TB) clearance, immunizations, vaccinations, and other medical requirements established by ORR, Community Care Licensing (CCL), applicable law, or A Greater Hope policy.
• Maintain all required licenses, certifications, registrations, and credentials applicable to the position throughout employment.
• Comply with all applicable ORR policies, federal regulations, state laws, licensing requirements, accreditation standards, confidentiality requirements, and A Greater Hope policies and procedures as a condition of employment.
• Possess and maintain authorization to work in the United States. Positions requiring transportation duties must maintain a valid driver's license, an acceptable driving record, and insurability under A Greater Hope's automobile insurance policy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, move quickly, run, use hands, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and taste or smell. There are physical demands associated with this position. The employee must also be able to remain in a seated position while working in the office. Employees may be required to and must often lift or carry items 10-50 lbs., usually holding it in the hands or arms or on the shoulder. There may be situations where the employee will have to care for the personal needs of infants and children such as managing personal accidents/bathroom support, feeding and, cleaning up infants and children. The employee may be working outside for periods of time in all seasons of weather.

Employees will be required to drive a motor vehicle.

This position requires regular and consistent attendance, excessive unplanned absences are disruptive to our Agency business.

All employees, regardless of position, serve as role models for children, adolescents and others who are served by our agency. Therefore, each employee must at all times be emotionally stable and able to function effectively with children, adolescents and adults who may have mental or behavioral health problems. The staff must be able to demonstrate appropriate daily behavior, appropriate expression of emotions, as well as appropriate role modeling. Hostility, aggression and unnecessary or inappropriate physical actions as well as inappropriate emotional expression are not acceptable.