Manager, Office (31422) in Rocky Hill, Connecticut at GI Alliance
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Job Description
Job DetailsJob Location: CTGI Central Clinic - Rocky Hill, CT 06067
Position Type: Full Time
Job Shift: Day
Description
Description
Connecticut GI, a division of GI alliance,is looking for afull-time experienced Billing Supervisor to join our Rocky Hill Care Center!We are the largest gastroenterology practice in the state of Connecticut with over 30 Care Centers and still growing. Our employees are the foundation of our practice, and we pride ourselves on the fact that we have been named a TOP WORKPLACE 8 times! Our team of clinical and administrative support staff work collaboratively with our physicians and advanced practitioners to provide our patients with the most comprehensive and compassionate care. Here at CTGI our promise is to treat every patient as if they were a member of our own families, and we are looking for team members who also embody this vision!
A Short List Of Reasons Why You Should Work For CTGI
Selected as a Top Workplace 8 Times
Selected as a Top Workplace 8 Times
Competitive Pay
Competitive Pay
Very Fast-Growing Practice
Very Fast-Growing Practice
Key Responsibilities
Operational Leadership
Supervise daily billing operations including charge entry, claim edits, payment posting, A/R follow-up, and denial management.
Supervise daily billing operations including charge entry, claim edits, payment posting, A/R follow-up, and denial management.
Monitor workqueue volumes, productivity, and aging to ensure timely resolution of outstanding accounts.
Monitor workqueue volumes, productivity, and aging to ensure timely resolution of outstanding accounts.
Assign and adjust workloads to meet departmental goals and maintain balanced staffing coverage.
Assign and adjust workloads to meet departmental goals and maintain balanced staffing coverage.
Serve as an escalation point for complex billing issues, payer disputes, and claim denials.
Serve as an escalation point for complex billing issues, payer disputes, and claim denials.
Team Management & Development
Provide coaching, training, and ongoing development for billing team leaders and staff.
Provide coaching, training, and ongoing development for billing team leaders and staff.
Conduct regular 1:1s, performance evaluations, and corrective action when necessary.
Conduct regular 1:1s, performance evaluations, and corrective action when necessary.
Foster a collaborative, accountable, and solutions-oriented team culture.
Foster a collaborative, accountable, and solutions-oriented team culture.
Support onboarding and competency development for new team members.
Support onboarding and competency development for new team members.
Revenue Cycle Performance
Monitor key performance indicators (KPIs) including days in A/R, denial rates, clean claim rate, and aging benchmarks.
Monitor key performance indicators (KPIs) including days in A/R, denial rates, clean claim rate, and aging benchmarks.
Identify trends, root causes, and process gaps impacting revenue capture or reimbursement.
Identify trends, root causes, and process gaps impacting revenue capture or reimbursement.
Partner with coding, clinical teams, and leadership to resolve systemic issues and improve workflows.
Partner with coding, clinical teams, and leadership to resolve systemic issues and improve workflows.
Ensure compliance with payer policies, billing regulations, and organizational standards.
Ensure compliance with payer policies, billing regulations, and organizational standards.
Compliance & Quality Assurance
Ensure accurate documentation, coding integrity, and adherence to federal, state, and payer guidelines.
Ensure accurate documentation, coding integrity, and adherence to federal, state, and payer guidelines.
Support internal audits and implement corrective action plans as needed.
Support internal audits and implement corrective action plans as needed.
Maintain up-to-date knowledge of billing regulations, CPT/HCPCS changes, and payer updates.
Maintain up-to-date knowledge of billing regulations, CPT/HCPCS changes, and payer updates.
Communication & Collaboration
Act as a liaison between billing, coding, clinical departments, and external partners.
Act as a liaison between billing, coding, clinical departments, and external partners.
Communicate operational updates, payer changes, and performance metrics to leadership and staff.
Communicate operational updates, payer changes, and performance metrics to leadership and staff.
Participate in cross-functional meetings to support revenue cycle initiatives and organizational goals.
Participate in cross-functional meetings to support revenue cycle initiatives and organizational goals.
Qualifications
Required Skills/Abilities:
3–5 years of experience in professional billing, revenue cycle, or medical office operations.
3–5 years of experience in professional billing, revenue cycle, or medical office operations.
Solid knowledge and understanding of revenue cycle, collections and payment posting, medical billing, Medicare and Medicaid and third-party payers.
Solid knowledge and understanding of revenue cycle, collections and payment posting, medical billing, Medicare and Medicaid and third-party payers.
Strong understanding of CPT/HCPCS, ICD-10, payer rules, and reimbursement methodologies.
Strong understanding of CPT/HCPCS, ICD-10, payer rules, and reimbursement methodologies.
Proficiency with EHR and billing systems (Epic experience preferred).
Proficiency with EHR and billing systems (Epic experience preferred).
Excellent communication, problem-solving, and organizational skills.
Excellent communication, problem-solving, and organizational skills.
Ability to lead and supervise staff, including managing performance.
Ability to lead and supervise staff, including managing performance.
Strong relationship building, interpersonal, and leadership skills.
Strong relationship building, interpersonal, and leadership skills.
Knowledge of medical terminology, healthcare coding systems, and clinic functions.
Knowledge of medical terminology, healthcare coding systems, and clinic functions.
Ability to work independently and manage deadlines.
Ability to work independently and manage deadlines.
Adherence to HIPAA regulations for patient confidentiality.
Adherence to HIPAA regulations for patient confidentiality.
Preferred
Experience in a multi-specialty or GI practice setting
Experience in a multi-specialty or GI practice setting
2+ years supervisory experience
2+ years supervisory experience
Certified Professional Biller (CPB), Certified Professional Coder (CPC), or similar credential.
Certified Professional Biller (CPB), Certified Professional Coder (CPC), or similar credential.
Demonstrated success improving billing workflows or revenue cycle performance.
Demonstrated success improving billing workflows or revenue cycle performance.
Hours:
Monday – Friday
Monday – Friday
8:00am – 4:30pm
8:00am – 4:30pm
Salary Range: From $67,500 - $90,000/per year, depending on experience
Work Location: In Person
Qualifications
Qualifications
Qualifications
EDUCATION: Bachelors Degree is preferred.
EXPERIENCE: Minimum of threefive years medical office management. Experience in internal medicine or GI is preferred.
Performance Requirements:
GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.
Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.
NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.
No phone calls or agencies, please.
EEO/AA-M/F/disabled/protected veteran