Restaurant Manager in Vancouver, British Columbia at Tim Hortons

Salary - $60,000 per yearThe Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction. I. Food PaperRestaurant Managers are expected to meet the targets set out by the management, including regular follow-up on their Agropour and TDL ordersRM to ensure that the restaurant is meeting the standards and complying with pre-established Tim Hortons operating proceduresRestaurant Manager to ensure proper inventory for all orders (including tdl and agro)Restaurants must complete weekly and monthly physical countsManagers must post their FP cost for the previous week every Monday evening for reviewManagers must provide daily and weekly reporting to keep track of restaurant costsEvaluating Staff Performance to Increase EfficiencyThe purchase-sales report should be audited on a weekly or fortnightly basisTraining and following up with restaurant teams for proper portioning of foodMinimizing wastage, ensuring display pictures posted at 6 am, 3 pm, 6 pm, and 8 pm consistentlyFollowing up with the team on those postings and identifying problems or appreciating the team.Ensuring the Team follows the food policyCreating new ideas and suggestions to improve restaurant food paper costEnsure restaurants do not run out of products at any time of the day.Other than the approved restaurant transfers, no one should be transferring products more than once a week.Mgmt is not transferring products during peak hoursTDL orders are placed a day in advance, not during the time of order expiring.II. Operations: A - On Floor TasksConducting Complete audits to be done every week (AF,CS,ECP,FS)The first 6 - 7 hours of your shift should be spent on floor training and coaching the team (No Office work to be done in these hours)Restaurant speed of service is monitored, and team performance is evaluatedIdentifying potential talents for growth and training them with proper directionRestaurant Manager to support the management with succession planning.Restaurant manager to ensure Drive-thru standards are met and the restaurant is in the bonus zoneAll equipment is maintained properly and fixed as per the need within 48 hours.Interacting with trainees, issuing verbal guidance to trainees, and answering their questionsMaking sure standards are followed by you and our team at all times (ex: career wear policy according to our organization standards)B - Administrative work (Back Office)Any back-office work should be done toward the end of the shift in 1-2 hoursManagers log posted every day without FailFollow-up on audit postings are done, and problems are corrected.Addressing all restaurant guest complaints Guest complaints should be resolved within 24 hours to 48 hours and updatedEscalation of guest complaints should not occur.Detailed investigation of each guest complaint should be identified Support the MUM Create training strategies, new initiatives, and materials Ensuring the restaurant complies with all policies and standards set out in MOL and our overarching organizational standards. (JHSC, POLICIES, PROCEDURES ETC)Documenting all coaching discussions with the team and mgmt in written format and emailing them to MUMIII. LaborEnsure the restaurant schedule is completed by Tuesday and verified by Wednesday.Collaborate with the management and achieve SPMH and labor % according to the standard.Managing allocation of staff in the restaurant, keeping the peak period and busy hours in consideration.Make sure TM or Mgmt are not assigned Monday to Friday schedules, everyone should be available at least one weekend, stat holidays are assigned on a proper basis to the team members.STAT HOLIDAY schedules are properly managedResponsible for Controlling Labor Costs By Reducing Employee TurnoverAs a qualified candidate, you fulfill on the following criteria: 1+ years of proven management experienceDemonstrate a passion for guest service and creating exceptional guest experiencesPride yourself on building relationships with guests and your teamHave strong operational experienceHave a passion for coaching and mentoring and are comfortable delegating tasksAre ready to take on the full responsibility of running a Tim Hortons restaurantEnjoy leading a diverse team in a fast-paced environmentCan Drive business salesAre able to engage others and develop high performance within your teamAbility to work full-time and able to work a combination of days, evening, and weekend shifts Requirements: Must be able to lift 25 lbs Previous experience in Quick Service an asset Friendly and outgoing Flexible schedule Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.