JobTarget Logo

Lead Medical Appointment Clerk (Supervisor) in Warner Robins, Georgia at Le CYR Consulting

Job Function: MedicalEmployment Type: Full-Time
Le CYR Consulting
Warner Robins, Georgia, 31098, United States
Posted on

Explore Related Opportunities

Secretaries and Administrative Assistants jobs near me in GeorgiaJobs near me in GeorgiaSecretaries and Administrative Assistants jobs

Job Description

We are currently hiring a detail-oriented Lead Medical Appointment Clerk to support daily clinical operations by managing patient scheduling, coordinating provider calendars, and maintaining the highest standards of customer service and confidentiality. This role is essential to maintaining workflow efficiency, minimizing appointment gaps, and supporting quality patient outcomes.

Qualifications:
  • Education: High School Diploma or General Educational Development (GED) equivalent.
  • Experience:
  • Minimum 6 months’ experience in medical appointment scheduling within a clinical setting
  • Typing speed of at least 50 WPM
  • Demonstrated supervisory or lead experience preferred
  • Strong customer service, communication, and organizational skills
  • License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required
Responsibilities:
  • Supervise and coordinate daily operations of Medical Appointment Clerks supporting patient appointment services.
  • Manage staff schedules and coverage to ensure uninterrupted services during all hours of operation.
  • Oversee appointment scheduling, rescheduling, and cancellations in MHS GENESIS in compliance with access-to-care standards.
  • Monitor call center performance metrics, including wait times, abandonment rates, and first-call resolution.
  • Train, mentor, and evaluate staff to ensure compliance with DHA appointing procedures and customer service standards.
  • Serve as the primary liaison between appointment staff and clinic leadership to resolve scheduling and access issues.
  • Prepare and submit required performance and quality reports to Government leadership.
  • Approve leave, address employee issues, and resolve patient complaints as required.
  • Ensure compliance with HIPAA, Privacy Act, and DoD security policies.

Job Location

Warner Robins, Georgia, 31098, United States

Frequently asked questions about this position

Similar Jobs In Warner Robins, Georgia

Administrative Coordinator - Medical Education

Houston Healthcare
Warner Robins

Medical Receptionist

The Hemlock Pain Center
Dublin, Georgia

Medical Receptionist

The Hemlock Pain Center
Macon, Georgia

Physician Office - Scheduler

Houston Healthcare
Warner Robins, Georgia

Administrative Specialist, Senior

Diaconia LLC
Warner Robins, Georgia

Apply NowYour application goes straight to the hiring team