Director Medical/Surgical Services in Coeur d'Alene, Idaho at Kootenai Health

Director Medical/Surgical Services

We are seeking a Director of Medical Surgical Services who leads with collaboration, integrity, and a bold commitment to patient‑centered excellence.

At Kootenai Health, we believe every patient deserves exceptional, compassionate care and every team member deserves a leader who empowers them to deliver it.

This is a rare opportunity to shape the future of Med/Surg care, elevate a dedicated nursing workforce, and strengthen the clinical foundation of our hospital. Your leadership will directly influence the patient and staff experience across some of our most essential inpatient units.

As the Director of Medical/Surgical Services, you will provide strategic and operational leadership across 1N, 2E, 2S, 3E, and EMU. You will drive service line growth, launch new programs, and optimize daily operations. You will cultivate an environment where professional nursing practice thrives and where clinical excellence consistently leads to outstanding patient outcomes.

If you are a forward‑thinking nursing leader who is ready to make a meaningful impact, inspire teams, and help shape the next chapter of Med/Surg care at Kootenai Health, we invite you to step into this role and lead with purpose.

What you will do!

• Accountable for achieving clinical excellence as measured by superior quality outcomes including but not limited to patient satisfaction, nurse sensitive quality indicators, nurse satisfaction and quality and safety indicators measured by organization

• Utilize professional governance structure and Magnet® principles as a framework, builds high performing teams and ensures professional nursing practice standards are encultured within the department

• Uphold professional practice by holding staff accountable to standards of practice

• Ensure standards, protocols, policies and procedures are evidence based, up to date and meet regulatory requirements

• Responsible for management functions such as performance improvement, process management, business operations, resource utilization, leadership development and succession planning

• Provide leadership by building consensus and managing successful programs that supports approved initiatives, are customer focused and improves care delivery systems

• Responsible for developing business and program plans, preparing financial presentations, analysis and budgets, identifying potential issues and opportunities within the service lines and their related programs

• Work with other leaders within the organization, in both the inpatient and ambulatory care settings, to ensure coordinated care across continuum

Our ideal candidate will bring:

• BSN or higher degree in nursing is required

• Master’s degree in relevant field required

• State of Idaho Registered Nurse or licensure pending as documented by temporary licensure OR current RN licensure from a state participating in the "multistate privilege to practice" compact with Idaho required

• 5 years’ experience in hospital and healthcare management required

• Specialty certification in nursing leadership within 6 months of hire (CENP, NEA-BC, NE-BC or relevant other certification) required

• Broad and intensive understanding of clinical operations and the related functions of administration and the service lines

• Demonstrated business acumen and management skills associated with budgeting, program development, planning and execution

• Understanding of clinical information and computer systems as well as coding, billing and reimbursement relative to service offerings

• Knowledge of negotiations and change management

• Knowledge of regulatory and accreditation requirements

• Excellent and proven leadership skills incorporating accountability, open communication and team building

Working Conditions

• Must be able to lift and move up to 10lbs

• Must be able to maintain a sitting position

• Typical equipment used in an office job

• Repetitive movements

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

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