Manager Patient Access and Financial Clearance in Coeur d'Alene, Idaho at Kootenai Health

Manager Patient Access and Financial Clearance

About the Job

If you love solving puzzles, building high‑performing teams, and making complex processes feel seamless for patients and caregivers alike, this role has your name on it. As the leader of Patient Access Services and Centralized Financial Clearance/Authorization, you’ll be at the heart of the patient journey—making sure every visit starts smoothly, every detail is accurate, and every patient feels supported from the very first interaction.

You’ll oversee the teams and systems that keep patient access running efficiently, ensure care is financially secured, and remove barriers to patient flow across the organization. This role blends strategy, collaboration, and problem‑solving, with the freedom to innovate and make a real impact on both patient experience and organizational success.

What you will do!

• Provide system-wide oversight for access to services provided at the facility and financially securing patient care prior to or at time of care, including staff performing registration and hospital admissions, point of service collections, and registration-related compliance
• Responsible for avoidance of bad debts related to unauthorized hospitalizations or procedures, un-sponsored care or incorrect patient payer or demographic data, and enhances patient/family and physician/provider satisfaction with access to services
• Process appropriate patient status assignments and changes to bed placement
• Manage centralized scheduling, pre-registration, and patient estimates functions conducted within Financial Clearance or Patient Access departments
• Works with Revenue Cycle leadership, clinical directors and physicians to address capacity issues that create barriers to patient flow
• A wide degree of creativity and latitude is expected
• Performs other related duties as assigned

Minimum Qualifications

• Enrolled in or completed Bachelor’s degree in related healthcare field and minimum of 5 years’ experience in the management of hospital patient access, pre-authorization and/or financial clearance staff and processes; OR Bachelor’s degree with minimum of 5 years’ experience in the management of a corresponding department supporting both patient care and revenue cycle
• Previous supervisor experience preferred
• Demonstrated experience with knowledge of all government and commercial payor requirements in hospital and clinic settings, to ensure timely verification of coverage, authorization for medically necessary care and prescribed medications
• Strong interpersonal skills and proven ability to function in a confidential and highly responsible manner
• Excellent computer skills, including demonstrated experience with Excel, Power Point and Word and ability to learn multiple electronic medical record systems
• Strong analytical and leadership skills with demonstrated record of collaborative leadership.
• Excellent verbal and written communication skills

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.
• Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
• Competitive salaries with night, weekend, and PRN shift differentials
• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
• Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more
• Employee referral program that pays you for helping great people join the team
• And much more

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

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