Manager of Learning & Development at NCS Credit – Cleveland, Ohio

NCS Credit is the leader in providing credit professionals, throughout the U.S. and Canada, with proactive solutions to secure receivables, minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients.

We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are an NINE year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country!

Job Summary: The Manager of Learning & Development is responsible for overseeing staff training and development throughout the organization, collaborating with all departments to ensure staff are properly trained throughout the employee life cycle.

Essential Responsibilities:

• Assess training needs across departments and develop strategies to address training gaps
• Design, develop, implement, and track training plans to ensure staff are up to date on required trainings
• Research and recommend training programs, contacting providers and registering staff
• Create training materials and processes
• Communicate process changes to team and work to ensure processes are followed
• Conduct surveys/assessments to gauge the effectiveness of programs
• Collaborate interdepartmentally to review, assess, and oversee internal training processes to ensure quality standards are met
• Develop and report on training metrics
• Partner with vendors to schedule trainings and register employees
• Deliver training on specific topics when needed
• Other duties as assigned

Competencies

• Ability to communicate and collaborate effectively with colleagues
• Detail-oriented
• Ability to utilize, adapt, and deliver training content to individuals based on learning style
• Advanced verbal and written communication skills.
• Self-starter
• Creative problem-solver

Education, experience, certifications

• Bachelor's degree in Organizational Development, Human Resources, Education, or related field
• 5 plus years of experience assessing, developing, and implementing staff training

Physical and mental demands

• Ability to communicate effectively in person, via phone and email
• Manual dexterity
• Near visual acuity
• Prolonged sitting while viewing a computer monitor
• Frequent typing and use of keyboard/mouse