Operations Supervisor in Richmond, British Columbia at IntermodeX

Operations - Day to Day Duties

• Ensure a high level of customer satisfaction by overseeing the accurate receiving, identification, dispatching, and quality assurance of goods.
• Provide effective on-site leadership, including administering corrective feedback and managing escalated disciplinary actions when necessary.
• Monitor, measure, and report on the effectiveness of warehouse activities and individual employee performance.
• Maintain organized and efficient inventory across all storage areas.
• Ensure the accuracy of all inbound and outbound shipments, as well as inventory transactions.
• Train, mentor, and coach both new hires and existing team members to promote continuous learning and development.
• Foster and maintain strong relationships with internal and external stakeholders by responding to inquiries and resolving issues professionally and promptly.
• Accurately maintain records of inventory items and other key documentation; use data and reports to evaluate warehouse performance.
• Continuously identify opportunities for improvement within the warehouse and terminal, implementing changes to enhance efficiency and effectiveness.
• Analyze current operational procedures and recommend innovative solutions or enhancements to management.
• Coordinate with other departments and advise team members on operational priorities and tasks.
• Support conflict resolution within the team, promoting a collaborative and respectful work environment.
  

Planning and Compliance

• Assess staffing needs, develop schedules, and assign workloads to optimize productivity and meet operational demands.
• Ensure full compliance with outbound load requirements, including the safe bracing and blocking of shipments in preparation for transport.
  

WHAT YOU BRING

Knowledge

• Minimum of 2–4 years of experience as a Warehouse Supervisor or equivalent education/training in Supply Chain Operations.
• In-depth understanding of containerized exports, container terminals, and logistics is essential.
• At least 2 years of direct supervisory experience in an industrial setting, preferably within a unionized environment.
• Experience in waterfront operations (terminals, stevedoring, warehousing, or transportation) is considered an asset.
• Familiarity with various warehouse management systems (WMS) is an asset.
• Hands-on experience with warehouse or transportation equipment is an asset.
• Proficiency in English is required.

Skills

• Strong leadership and interpersonal abilities; capable of motivating and engaging teams effectively.
• Excellent organizational and time management skills.
• Proficient with Microsoft Office 365, including Word, Excel, and PowerPoint, for data input, analysis, and reporting.
• Strong verbal and written communication skills in English, with the ability to interpret, calculate, document, and communicate effectively.

Abilities

• Exceptional attention to detail, with the ability to accurately input, retrieve, and analyze data.
• Proven ability to identify and resolve problems, assess operational performance, and implement solutions.
• Ability to translate strategic goals into operational outcomes and guide teams accordingly.
• Demonstrated capability in setting direction for self and others, and in holding teams accountable.
• Skilled in supervising, coaching, mentoring, and leading staff effectively.

• Confident decision-maker with the ability to influence change and support sound decision-making.
• Physically capable of climbing machinery and lifting up to 50 pounds.

COMMUNICATION

• This position is responsible for daily communication with terminal staff to ensure smooth and efficient operations.
• As a customer facing role, it requires professionalism to meet customer needs and maintain high levels of satisfaction.
• External communication with suppliers, vendors, regulators, and safety associations will also be required.

WORKING CONDITIONS

• This role requires a consistent, daily presence onsite and involves prolonged periods of standing and/or sitting (up to 8 hours per day).
• Regular exposure to varying outdoor conditions—including heat, cold, rain, and ambient noise—is expected.
• Frequent interaction with active heavy equipment in the terminal necessitates heightened situational awareness and adherence to safety protocols.
• The position involves a high degree of mental focus, requiring sustained attention to detail and accuracy throughout the day.
• Occasional travel between terminals or to off-site meetings may be required, involving minimal personal schedule flexibility.