SUPPORT SPECIALIST - CERNER in CANTON, Ohio at Aultman Health Foundation

The Clinical Support Team RN serves as a bridge between clinical practice, information technology, and operational workflows to optimize the use of electronic health records (EHRs) and other healthcare technologies. This role partners with nursing, physicians, ancillary departments, and information technology teams to improve patient care, clinical efficiency, regulatory compliance, data integrity, and user satisfaction through the effective design, implementation, support, and optimization of clinical information systems.

The Clinical Informatics (CI) Department colleagues support the Oracle Health (Cerner Millennium) electronic health record and integration with other clinical/business systems and processes.

System support consists of project management, system design/configuration, testing, code upgrades, education/training, end user support, regulatory requirements and process improvement activities.

Direct customers of the CI Department are clinical end users (such as physicians, nursing and ancillary), and non-clinical end users (medical records, coding, and billing) that access and utilize the Oracle Health (Cerner Millenium) system in their daily workflow. The customers accessing the system are located across the Aultman Health System. Indirect customers are end users and patients of Aultman Health System who benefit from the interoperability of clinical information.

• Graduate of an accredited school of nursing, Bachelor's Degree preferred.

• Current, active licensure as a Registered Nurse through the Ohio Board of Nursing.

• Prior experience in acute care healthcare setting.

• Prior experience using Oracle Health (Cerner) Electronic Health Record (EHR).

• Experience with Microsoft Office Suite including but not limited to email, word processing, spreadsheets, and power point.

• Demonstrates strong computer proficiency and effectively utilizes technology to complete assigned responsibilities.

• Maintains excellent organizational skills, effectively prioritizes work, and manages time to meet operational needs.

• Exhibits a strong attention to detail while consistently promoting patient safety, quality outcomes, and regulatory compliance.

• Communicates clearly, professionally, and effectively with colleagues, providers, patients, and visitors.

• Builds and maintains positive, respectful, and professional working relationships across all levels of the organization.

• Demonstrates strong analytical thinking, collaboration, critical reasoning, and problem-solving abilities.

• Maintains strict confidentiality and demonstrates a thorough understanding of HIPAA regulations and the appropriate handling of Electronic Protected Health Information (ePHI).

• Displays self-motivation, initiative, and strong interpersonal, communication, and active listening skills.

• Works effectively both independently and as a collaborative member of a multidisciplinary team.

• Adapts readily to changing priorities and thrives in a fast-paced, dynamic work environment.

• Consistently presents a professional image and demeanor.

• Demonstrates a commitment to providing an exceptional experience for providers, colleagues, patients, and other stakeholders.

• Follows established communication channels and the organizational chain of command when appropriate.

• Maintains punctuality, dependability, and regular attendance.

• Completes assignments accurately and within established deadlines, proactively communicating any barriers that may impact timely completion.

• Attains knowledge and competency that reflects current nursing practice.

• Demonstrates quality and effectiveness of nursing practice.

• Adhere to professional standards and guidelines, including ethical actions, relevant statutes, rules and regulations, during nursing practice.

• Exhibits High Reliability Organization (HRO) tools and tones.

• Provides leadership in the professional practice setting and contributes to the professional development of peers, colleagues and students.

• Integrates research findings into practice.

• Responsible for timely review of emails, department communications and applicable learning assignments and completion as applicable.

• Maintains an up-to-date knowledge of all application updates.

• Monitor all communication lines as designated by department, including but not limited to: Phone, Cortext, Service Center and Email. Work to promptly to troubleshoot, resolve and/or escalate tickets, providing feedback to customers within department designated timeframe.

• Works collaboratively with providers and colleagues functioning as a key clinical liaison between both clinical and non-clinical areas and as well as with all departments within the Information Systems Division.

• Maintain a visible presence on designated areas by daily rounding and providing clinical support to providers and colleagues to encourage accurate usage of Computerized Electronic Medical Record(s) across the Healthcare Delivery System.

• Summarize observations and concerns and communicate to the Clinical Informatics team. Assist with development of options, recommendations and plans to improve providers and colleague’s workflow process.

• Provides initial and ongoing training for the information system applications and educational updates on functionality and workflow process changes. Assists with the development of training materials.

• Provides post educational follow up with new providers and colleagues at department designated time frame.

• Collaborates with designated team on projects by participating in current and future state workflow assessments, testing, data migration, go live support and post go live analysis.

• Assists and participates with planning for meetings, agendas, and minutes as designated.

• Documents, measures, and collects data related to performance improvement workflows through audit activities.

• Assist with the configuration and setup of providers and colleagues accounts.

• The role of the Clinical Informatics Support team member is to supports physicians, clinicians, health care workers, affiliates, and partners by providing education, continuous support, troubleshooting and identifying opportunities for clinical information system improvements. Promotes future and present system functionality. Maintain current knowledge of application capabilities and stays current on system upgrades. Participates in application education, deployment, and ongoing support.

• Meal and break times are coordinated with other staff members to maintain adequate coverage.

• Cross training depending upon department needs.

• Primarily day shift with potential off shift as needed for project implementation and coverage.

• Full time position as indicated.

• Subject to frequent interruptions and changes in priority of duties throughout the day.

• Willingness & ability to travel to remote locations as needed.

Category I - Includes tasks that involve exposure to blood, body fluids, or tissues. All procedures or other job-related tasks that involve an inherent potential for spills or splashes of, or mucous membrane or skin contact with blood, body fluids or tissues are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. The organization is an EEO/AA Employer Disability/Vet.

The organization will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on the organization or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.