Manager, Internal Controls in Olivette, Missouri at DOOR

What is the purpose of this role?

DOOR is launching a company-wide initiative to refresh and strengthen our internal control environment. We have engaged third-party experts to perform an enterprise risk assessment, document our processes and procedures, refresh the Risk and Control Matrix (RCM), and identify and address control improvement opportunities across the organization.

What is the role?

We are hiring a Manager, Internal Audit & SOX to own this work from the inside. In the near term, you will partner closely with our external advisors to drive the program to completion. As the project concludes, you will take full ownership of the control environment — leading ongoing SOX compliance, monitoring control effectiveness, and continuously developing and enhancing controls as the business evolves. This is a high-visibility role with direct exposure to senior leadership, the external auditors, and the Audit Committee.

This role begins as an individual contributor with the expectation of building and leading a team as the program matures.

Employment Structure Flexibility

DOOR is open to considering this opportunity as either a full-time employee position or a consulting/contract engagement, depending on the experience and background of the selected candidate. We welcome conversations with both professionals seeking a long-term career opportunity and experienced consultants interested in leading this critical initiative.

Who is DOOR?

DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform—helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.

We believe smarter buildings make life simpler. At DOOR, you’ll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.

What will you do?

Lead the control environment refresh (near-term project)

Serve as the internal owner and day-to-day point of contact for the third-party project, ensuring scope, timeline, and deliverables stay on track.Partner on the enterprise risk assessment and the documentation of processes, procedures, and the refreshed Risk and Control Matrix (RCM).Strengthen priority control areas, partnering with process and control owners to design, implement, and validate effective controls.Transition knowledge in-house, ensuring the program is fully operational and sustainable once external support rolls off.

Own ongoing SOX compliance (steady state)

Manage the annual SOX 404 program end to end: scoping, risk assessment, walkthroughs, control design and operating effectiveness testing, and deficiency evaluation.Maintain the RCM and control documentation, keeping narratives, flowcharts, and the controls inventory current as processes change.Evaluate and track deficiencies, driving remediation and validating that fixes hold over time.Coordinate with external auditors, managing PBC requests, walkthroughs, and reliance discussions to support an efficient audit.Report on control health to the VP Controller, CFO, and Audit Committee, including status, risks, and remediation progress.Own IT general controls across access management, change management, and IT operations, with particular focus on the NetSuite ERP environment.Partner with IT and Security on ITGC and systems controls across access management, change management, and IT operations, with particular focus on the NetSuite ERP environment.

Operational audit and enterprise risk

Perform operational and process audits beyond financial reporting to identify control, efficiency, and risk-mitigation opportunities.Support enterprise risk management (ERM), helping maintain the risk assessment framework and connecting top risks to the control environment.Champion continuous improvement, leveraging automation and analytics to make controls more efficient and effective over time.

What do you bring to DOOR?Required

5+ years of progressive experience in internal audit, SOX/internal controls, or public accounting.Strong working knowledge of SOX 404, the COSO 2013 framework, and PCAOB auditing standards, with hands-on experience designing and testing internal controls over financial reporting (ICFR).Demonstrated ability to evaluate control deficiencies and drive remediation to completion.Excellent communication and stakeholder-management skills, with the ability to influence process owners and brief senior leadership.

Preferred

CPA (active license).In-house SOX/controls experience at a public company, including controls design andremediation work.Big 4 or national public accounting firm audit background.CIA, CISA, or CFE certification.Hands-on experience with NetSuite and with audit/GRC or workflow tooling.Experience building or scaling an internal audit or SOX function.

Why This Role

Build, don't just maintain — you'll shape the control environment from the ground up and own it long-term.Executive visibility — regular interaction with the CFO, Controller, external auditors, and Audit Committee.Growth path — opportunity to build and lead a team as the program matures

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What is required (travel & physical requirements)?

This is a hybrid role based out of our St. Louis, MO headquarters, with a mix of in-office and remote days.

What does DOOR bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:

Parental LeaveDOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.Flexible Time OffWe offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being—so they can bring their best selves to work.Flexible Working DaysWe support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.Comprehensive Health CoverageWe offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs.Life & AD&D InsuranceDOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage.Disability BenefitsWe sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working.Retirement PlanningEmployees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.DOOR Equipment Setup!Employees get a full setup of hardware from our home line of products as well as FREE monitoring!

Joining us means:

Having teammates all over the world in the US, Argentina, Spain and Romania.Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers: Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR:

Communications from Latch or DOOR will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes from @latch.com or @door.com.Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or DOOR unless you verified that the offer is from Latch or DOOR (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.