Sales Administration Lead in Kitchener, Ontario at Motion Cares

Consider joining us as a Sales Administration Lead if:

You thrive in a fast-paced environment where no two days are the same. You enjoy balancing competing priorities, improving processes, and helping your team succeed. You have exceptional organizational skills, a sharp eye for detail, and take pride in creating efficient workflows while delivering an outstanding client experience. Most importantly, you enjoy supporting people—whether it's clients, colleagues, or healthcare professionals—and find satisfaction in making a meaningful impact every day.

About Motion:

Canadian-owned and operated, Motion is Canada's leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We are adding a Sales Administration Lead to our team in Kitchener, ON. This posting is for an existing vacancy. In this role, you will partner closely with the Regional Manager to support the day-to-day operations of the location while leading administrative processes that keep our business running efficiently. You will help deliver an exceptional client experience, guide process improvements, support team development, and ensure operational workflows are accurate, organized, and client-focused.

What’s in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

1. Enhancing the customer experience. You will meet the needs of our clients on-site, over the phone, and via email to ensure excellent service. You will be working in Microsoft Dynamics Nav to find inefficiencies and help to keep the workflow moving as well as help plan training and development sessions for the site team as well as yourself.
2. Leading process improvement. You will develop and track KPIs that align with location targets. You will oversee and uphold process development and training for Technicians, Client Care Coordinators and Sales Administrators. You will become a subject matter expert in our internal inventory system. You will help manage workflow, ensure that accounts receivable is followed up on etc.
3. Collaborating and Coordinating. You will manage all the details of client service to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved. You will follow up with clients and internal employees to confirm all paperwork, such as rental agreements, quotes, and client records are complete and accurate. You will coordinate and collaborate with colleagues to ensure accurate and timely processing of orders, quotes, payments, etc. You will work closely with the Warehouse Lead to ensure inventory is up to date. You will support a positive work culture and support the site Regional Manager in areas that need attention and carry out the work that is needed to support site operations.

What you bring:

• Experience. You have experience working in a fast-paced office or customer-facing environment where balancing multiple priorities is second nature. You are highly organized, deadline-driven, and comfortable managing competing demands throughout the day. You are proficient in Microsoft Office Suite, confident learning new software and databases, and interested in building your knowledge within the healthcare and mobility industry.
• Interpersonal skills. YYou build strong relationships with clients and colleagues through empathy, professionalism, and excellent communication. You remain calm under pressure and are comfortable responding to inquiries in person, over the phone, and by email—often simultaneously. You enjoy supporting others, collaborating across teams, and finding solutions that create positive outcomes.
• Additional must-have requirements. You have a clean criminal background check and are bondable.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation with a salary range from $48,800 - $73,300 annually. The precise remuneration can differ depending on skills, experience and geographic location
• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company’s pooled bonus plan
• Goodlife Fitness corporate membership discount
• A safe, respectful, and supportive work environment including company-provided safety equipment and resources

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences. If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply here. While we can’t guarantee an interview, we do promise to review your application in full.

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us: hr@motioncares.ca