Quality and Service Specialist- Fixed Term Contract in Toronto, Ontario at Impact Cleaning Services Ltd

JOB TITLE:

Quality and Service Specialist- Fixed Term Contract (Sep 1, 2026- Oct 31, 2026)

MAIN PURPOSE OF THE JOB:

The Quality and Service Specialist is responsible for providing leadership to cleaning teams within assigned portfolio. This position ensures that the company exceeds client needs and expectations through ongoing processes of management, quality assurance and process improvement.

REPORTS TO:

Manager, Cleaning Operations

DIRECT REPORTS:

Cleaning Associates

DUTIES AND RESPONSIBILITIES:

• Monitor job site productivity for assigned locations and contracts. Ensure scope and service standards are met and labor cost is maintained to budget.
• Manage par levels for all supplies. Complete and submit new orders according to job site requirements, established par stock, and purchasing policy.
• Assist with the completion of inventories of equipment and supplies for assigned locations and contracts.
• Recognize and action opportunities that may exist to reduce costs without compromising quality in all aspects of the operation.
• Manage labor, supplies and other operational costs within budget.
• Complete regular job site visits and inspections to ensure quality of the service product.
• Manage all vendors and preferred partners ensuring they support the corporate philosophy, fundamental objective, and mission statement always.
• Communicate with account stakeholders and immediately resolve any service issues or concerns.
• Proactively address potential service issues at assigned job sites. Bring potential service issues to the attention of the Operations Manager and follow-up with the Owner or Manager as required.
• Ensure all documents, forms, schedules, and memorandums pertaining to the scope of work are up to date.
• Ensure all staff are in uniform and proper working attire during scheduled working hours.
• Complete a Workplace Inspection Checklist for each account on a quarterly basis.
• Monitor, evaluate, and manage employee performance to ensure quality of service and maximum productivity.
• Provide and manage all site/job specific training requirements – WHMIS, AODA, Health and Safety, etc.
• Coach, mentor, support on site staff and engage with them on a regular basis.

QUALIFICATIONS:

• Managerial skills and leadership skills
• Problem-solving and critical-thinking skills
• Strategic business planning
• Social and intrapersonal skills
• Data analysis skills
• The ability to work in a fast-paced environment
• Ability to train and coach other employees effectively

WORKING CONDITIONS:

May be required to work after-hours as well as weekends and holidays

PHYSICAL REQUIREMENTS

• Strength Guidelines

May need to lift boxes and other office items up to 50 pounds.

• Motion Parameters

May be required to sit for extended periods of time and have full range of motion

• Vision and Hearing Requirements

May need to spend extended periods of time in front of a computer screen

• Psychological Demands

May be required to solve problems and provide analysis to manager

Disclaimer:

Impact is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please note, only qualified candidates selected for an interview will be contacted.

Impact is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.