Host in Boston, Massachusetts at ALGONQUIN CLUB HEXAGON

The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

PRIMARY RESPONSIBILITIES

Providing a warm, welcoming greeting to our members and their guests. Ensure that members are seated in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.

ABOUT THIS ROLE

Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environmentUnderstands all policies, procedures, standards, specifications, guidelines for The Quin

Greet and seat members with a smile at appropriate tables in a timely manner

Be attentive of members’ needs

Assist in providing a pleasant dining experience

Assist in collection of credit cards from members and servers as needed.

Answer the telephone/take reservations/properly inform guests of all offerings

Ensure quality control of menus regarding cleanliness and appearance

Perform opening and closing duties according to established side work checklist

Have a complete knowledge of standards of service

Have a thorough knowledge of menus and current specials in all applicable venues

Assist servers in the servicing of guests as needed

Assume 100% responsibility for the quality of services providedFill in where needed to ensure guest service standards and efficient operations

Ensure overall guest satisfaction.

Assist in the investigation of member complaints regarding food quality and service

Ability to assist in other related food and beverage outlets if and when required

Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests

WHO WE ARE LOOKING FOR

Experience in a hotel or restaurant experience preferred

Service oriented style with professional presentations skills

Maintain high standards of personal appearance and grooming

A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work

Ability to learn and master NorthStar POS

Excellent oral and written communication skills

Detail oriented, good prioritization and follow up skills

Basic understanding of Health and Safety, Food Hygiene and Employment Legislation

Open availability and flexibility to work according to the needs of the business

Comfortable with WORD

High School Diploma or equivalent

Open availability and flexibility to work according to the needs of the business

Strong computer skills and proficiency with Microsoft Office Suite

High School Diploma or equivalent

Strong written and verbal English skills, additional languages are a plus