Bellman at Boston Harbor Hotel – Boston, Massachusetts

JOB SUMMARY

We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of Valet Parker at the Boston Harbor Hotel, Boston’s only Forbes Five-Star waterfront hotel. This position is responsible to greet and welcome all guests and patrons in a courteous, professional and efficient manner and to assist with the transportation of luggage from the reception area to the guestrooms and vice versa.

Experience:

Must have at least (1) or more years of experience, with a combination of previous Guest Services experience in a Luxury Environment preferred.

KEY RESPONSIBILITIES

The primary responsibilities for the Bellperson include the following but are not limited to:

• Secure luggage from all incoming guests upon check in; obtain room key and escort guest to room.
• Place luggage in respective areas in guestroom, i.e. on luggage rack, in closet etc....
• Assist all departing guests with luggage transport from guestroom to front entrance.
• Familiarize all guests with room amenities including temperature control unit, remote controlled television, mini bar, etc.
• Inform guests of all hotel facilities including the hours of operation of the restaurants, lounges, health club/spa and gift shop.
• Ensure prompt professional response to all guest requests for service.
• Store and retrieve luggage from bell closet as needed while regularly logging such activity.
• Deliver all messages and mail to in house guests in a timely manner.
• Deliver any miscellaneous items i.e. flowers, packages, brochures, etc.. to guestrooms, banquet rooms or hotel offices as directed.
• Assist guests with directions and other information.
• Assist and relieve concierge staff whenever needed.

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Demonstrated ability to work cohesively with a team.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Must be familiar with the local area.
• Ability to transport (pull, push) up to 50 lbs.

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.