Tech Support Analyst I in Atlanta, Georgia at InComm

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

• Daily monitoring of company platforms, including ServiceNow AIOPS, Splunk, Dynatrace and similar tools
• Monitor daily changes as part of Change Management
• Document Incidents with all required activities and information
• Manage service disruption and follow company defined escalation process
• Daily email communication with internal and external customers
• Follow all Company defined roles and responsibilities
• Work a 2nd shift role with understanding of critical nature of attentiveness

• 0 - 2 years of experience
• Demonstrated ability to pay attention to detail and always remain alert.
• Experience using AI tools
• Good communication skills, both verbal and written
• Team player, understanding of working with a team and working shifts
• Technical knowledge of Microsoft platforms including Windows Operating Systems, Office Products including Outlook, Teams and Sharepoint.
• Service entry and tracking knowledge using Service Now
• Knowledge of monitoring tools including Splunk, Dynatrace, Pingdom
• Change management and knowledge of incident management
• ITIL knowledge, Service Management experience
• Ability to work 2nd shift and weekends

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier I

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