Cancellation Specialist in Toronto, Ontario at Beanfield Technologies Inc.

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our Values

We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

The Cancellation Specialist will be knowledgeable and professional in resolving customer cancellation requests, both residential and commercial. This also entails resolving issues and ensuring that customer service is always the top priority. The Cancellation Specialist is responsible for answering cancellation inquiries from all related departments including but not limited to Customer Experience, Technical Support, Sales, Accounting and/or Service Delivery.

This role is a 12 month contract.

What You’ll Do

• Processing/handling cancellation requests for Residential and Commercial customers;

• Processing/handling residential/commercial name changes and move orders;

• Ensuring hardware is returned in a timely manner by the customer;

• Applying non-returned hardware charges to accounts that apply;

• Calculating and applying Early Termination Fees for commercial customers;

• Co-ordinating Claw Back requests for commercial cancellations;

• Completing inventory for returned hardware: Documenting hardware for quarterly inventory counts;

• Ensuring all deactivation dates are submitted for both Billing Cycle 1 and 3 and confirming with the Finance Manager the billing run can proceed;

• Co-ordinating with NOC Dispatch and GIS for physical disconnects;

• Co-ordinating Off-Net Circuit cancellations with third party resellers;

• Reviewing all submitted requests by CERs and ensure accuracy is adhered to, and reporting to management should coaching be required;

• Back up support for CER’s when required.

• All other duties as required.

What You Bring

• 2-3 years of related experience in related role.

• Experience with JIRA and SAP an asset.

• Knowledge of VOIP, Internet and IPTV is considered an asset.

• Strong analytical skills and problem solving capabilities.

• Excellent organizational and time management skills to multi-task/prioritize work in a timely manner.

• Strong attention to detail.

• Ability to work and act independently using good judgement when assessing difficult situations.

What’s in it for you

• A united, values-driven culture that genuinely cares about people, collaboration, and community.

• Hybrid work model

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.