Customer Service Representative at PEAK PRODUCTS MANUFACTURING – Richmond Hill, Ontario

The PEAK Group of Companies is a leader in home improvement, supplying a vast array of innovative products throughout Canada, the United States, Australia, and New Zealand. PEAK is a highly valued, strategic partner of Home Depot and Bunnings. Our unique business platform perfectly aligns with Home Depot and Bunning’s do-it-yourself and professional customer, and our best-in-class products are offered throughout Home Depot and Bunning’s massive retail network.

The PEAK Group of Companies – proud recipient of the 2023, 2024 and 2025 HRD Best Place to Work Award. Our greatest strength is our people, a team of remarkably talented, supportive and passionate people. We are a place where innovation is encouraged, talent and teamwork are celebrated and results and success are rewarded.

We are experiencing continuous growth and have two immediate openings for the Customer Service Representative position: one full-time, permanent role and one part-time, permanent role (approximately 24 hours per week, with the potential for increased hours from May to July).

The ideal candidate is eager to work on a flexible schedule, including weekend shifts (Saturdays and Sundays).

You will be working in a hybrid capacity from home and in our Richmond Hill, ON office (Monday to Thursday). The Customer Service Representative will report to the Manager, Customer Service.

Key Responsibilities

• Provide high-level support to our valued customers by answering inquiries via phone, email, and live chat with a polished, professional, and friendly approach.
• Build accurate design estimates and quotes for customers using our in-house design software.
• Provide product and installation support to customers and retail partners (such as Home Depot). This includes troubleshooting issues and managing replacement parts with a customer-centric mindset.
• Review project plans or blueprints to assist in translating customer needs into comprehensive material takeoffs.
• Perform any other duties as assigned by the Manager to support the growth of the business.

Qualifications

• At least two years of customer service experience in a fast-paced environment. Specific experience in the Construction, Renovation, or Design industries is highly preferred.
• Previous experience in big-box retail environments (e.g., past Home Depot associates) or as a Product Specialist is considered a significant asset.
• A genuine passion for the customer experience. We are looking for individuals who demonstrate active listening, patience, empathy, and a consistently positive attitude.
• Experience with estimating, quoting, or reading blueprints/project plans is a strong asset.
• Extraordinary verbal and written communication skills. You should be polished in your delivery and capable of handling complex inquiries with clarity and professional etiquette.
• A self-starter and accountable contributor who possesses strong organizational skills and the ability to take on multiple roles in a collaborative team setting.
• Excellent communication skills in English; bilingualism in French/English is considered a strong asset.
• Must be available to work on a flexible schedule, including weekday and weekend shifts. Shifts are 8 hours long and are scheduled between 8:00 AM – 7:00 PM EST.

Compensation: Starting from $24/hour based on experience.

The Peak Group of Companies is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. We offer a dynamic work environment and a competitive compensation package. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.