Director of Technical Support, Standards, & Training in Ben Wheeler, Texas at Door Controls USA

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace.

Guided by our mission of Opening Doors for Generations & grounded in our core values—Together We Thrive, Do What You Say, Do the Right Thing, Better Every Day, and Get'er Done—we strive to make a lasting impact for our customers & communities. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered for full-time employees:

• Medical
• Dental
• Vision
• Accidental Insurance
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401K + Company Match
• Legal Shield

North America Travel Required | Bilingual English/Spanish Preferred

Door Controls USA is seeking an experienced and strategically focused technical leader to help scale our training, technical support, compliance leadership, and dealer enablement efforts across North America.

This is a high impact leadership role responsible for shaping technical standards, improving customer and dealer support, modernizing training delivery, and helping position DCU as a recognized industry leader in automatic doors and commercial entrance systems.

• Lead national technical training and dealer certification initiatives
• Support and develop technical support teams and processes
• Deliver in-field training for technicians, installers, and distributors
• Help modernize digital workflows, inspections, and training systems
• Support OEM partnerships, product launches, and strategic initiatives
• Serve as a technical expert for customers, dealers, and internal teams
• Drive continuous improvement through field feedback and industry trends

• 15+ years of experience in automatic doors, access control, commercial entrance systems, or related industries
• Strong technical knowledge of automatic door systems, low energy operators, access control, and industry standards
• Experience leading technical training or field support programs
• Strong communication, leadership, and organizational skills
• Ability to work cross-functionally with technicians, dealers, OEMs, engineers, and leadership
• Ability to travel throughout North America
• Valid driver’s license and passport

• Bilingual English/Spanish
• AAADM certification or equivalent industry credentials
• Experience with LMS or online training platforms
• Experience supporting digital workflow or field-service technology initiatives

At DCU, we are committed to building industry leading technical expertise while creating scalable systems, strong partnerships, and exceptional customer experiences.

Our Core Values:

• Together We Thrive
• Do What You Say
• Do the Right Thing
• Better Every Day
• Get’er Done

If you are passionate about technical leadership, training, customer support, and building the future of the industry, we would love to connect.