Medical Assistant Lead in Sheridan, Wyoming at Sheridan Memorial Hospital

ABOUT SHERIDAN MEMORIAL HOSPITAL

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital’s mission of excellence!

JOB SUMMARY

The Clinical Lead plays a crucial role assisting the Clinic Leader with overseeing the day to day activities within the clinic, ensuring the delivery of high quality healthcare services. This role involves monitoring patient flow, training and supporting clinical staff, coordinating scheduling, and acting as a liaison for internal and external stakeholders. The Clinical Lead promotes a culture of teamwork, compassion, and patient centered care, all while contributing to clinic improvement projects and performance management. This role involves assisting with the selection of staff, development opportunities, and reporting performance feedback. Incumbent will also coordinate provider scheduling. The Clinical Lead may expect to spend their time as follows: 30% non-clinical and 70% clinical.

ESSENTIAL JOB FUNCTIONS

Professional Practice

• Medication Safety: Adheres to the ten rights of medication administration to prevent errors.
• Collaboration: Works effectively with internal and external stakeholders to ensure seamless patient care.
• Communication & Leadership: Demonstrates strong communication, conflict resolution, and leadership skills.
• Patient Safety: Promotes a safe environment by minimizing healthcare errors and ensuring adherence to safety protocols.
• Patient Care: Conducts comprehensive head-to-toe assessments and reassessments per policy and unit-specific guidelines. Accurately assesses and manages pain using pharmacological and non-pharmacological techniques.
• Positive Environment: Creates a welcoming, calm, and supportive atmosphere for patients in the clinic.
• Scheduling & Coordination: Assists with scheduling appointments, admissions, and medical procedures.
• Phone Triage: Efficiently manages patient and stakeholder communications.
• Data Collection: Utilizes tools to support clinic operations and maintain accurate records.
• Assisting Providers: Supports providers during procedures and physical exams, including minor tasks such as wound care and dressing applications.
• Patient Education: Provides patients with care instructions as directed by healthcare providers.
• Sterile Processing: Ensures proper cleaning and disinfection of equipment in compliance with established guidelines.

Quality & Compliance

• Liaison Role: Acts as a bridge between patients, families, healthcare providers, and administration, ensuring clear communication and coordination.
• Patient & Family Involvement: Engages patients and families in their care plans to enhance participation and outcomes.
• Documentation: Maintains accurate and compliant documentation per current standards and policies.
• Scope of Practice: Provides treatments and services within the defined scope of practice, demonstrating competency and adherence to professional standards.
• Effective Communication: Facilitates clear and professional communication among all healthcare team members to enhance patient care.
• Clinical Support: Assists clinical staff with procedures and provides technical and manual support as per training and scope of practice.
• Reporting & Safety: Promptly reports incidents, near misses, adverse events, and any issues impacting patient safety and care quality.

Service Excellence

• Promote Positive Culture: Works with the Clinic Leader to foster teamwork, open communication, and continuous process improvement.
• Respect & Dignity: Treats patients and their families with respect while addressing their psychosocial, cultural, and spiritual needs.
• Interdepartmental Collaboration: Maintains strong relationships within and across departments to ensure smooth operations.
• Effective Communication: Uses professional communication etiquette in both verbal and written interactions.
• Setting Expectations: Manages patient expectations regarding wait times and service delivery to enhance satisfaction.
• Patient Service & Recovery: Assists with patient service needs and participates in service recovery efforts by addressing concerns with empathy and practical solutions.

Knowledge & Technical Expertise

• Leadership: Demonstrates effective leadership behaviors that guide and support the healthcare team.
• Clinical Knowledge: Possesses a deep understanding of patient care, treatment planning, and evaluation.
• Complex Care Proficiency: Provides advanced patient care, performing complex treatments and procedures with precision and minimal supervision.
• Infection Control: Adheres to infection control protocols, including those for tuberculosis (TB), blood borne pathogens, and hazardous waste.
• Pharmaceutical Handling: Ensures safe handling, storage, and documentation of pharmaceuticals and samples.
• Resource Management: Manages clinical and office supplies, ensuring optimal resource utilization.

Technical Skills & Cross-Training

• Laboratory Specimen Handling: Processes and labels lab specimens per SMH policy, including urinalysis and blood sugar tests.
• Procedure Assistance: Provides cross-trained support to providers during medical procedures.
• Schedule Management: Manages provider schedules, ensuring appointments and workflows are well-organized.
• Semi-Complex Medical Treatments: Performs specialized treatments, such as phototherapy, EKGs, and Uniboot applications.
• Injection Administration: Administers approved medication injections following departmental training and certification

POSITION QUALIFICATIONS

Education, Experience & License

• High school diploma or general equivalency diploma (GED) required for MAs, Associates degree of nursing required for RNs and LPN certificate required for LPNs.
• RNs - Current Wyoming license as a Registered Nurse without restrictions.
• LPNs - Current Wyoming licensure as Liicensed Practical Nurse without restrictions.
• MAs - Graduate of a formal medical assistant program accredited by the CAAHEP or ABHES and Certified, or a Registered Medical Assistant, preferred.
• A minimum of 2 years nursing/clinical experience, preferred
• Medical terminology course, preferred.
• BLS, required.
• Behavior de-escalation, preferred.

Additional Skills

• Able to communicate effectively in English, both verbally and in writing
• Additional languages desirable
• Basic computer knowledge
• Demonstrated effective organizational skills
  

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.