Quality Assurance Administrator in Portland, Michigan at PFCU

Department

Risk Management

Reports To

Risk Manager/Chief Risk Officer

Telework Available

Yes

Pay Classification

Hourly

FLSA Status

Non-Exempt

Position Grade

Level I: 8

Level II: 9

To assist the credit union in achieving its mission statement, “PFCU WILL DELIVER FINANCIAL WELL-BEING WITH VALUE, CONVENIENCE AND EXCEPTIONAL SERVICE”. The Quality Assurance position is responsible for verifying the accuracy and completeness of loan files, new accounts, and certificates of deposit, auditing various financial reports, and managing escheat processes. Additionally, this position is responsible for maintaining IRA documentation, performing regular account cleanups, assisting with internal audits, and supporting compliance and external audits through documentation and reporting. Support, model & adhere to PFCU’s Service Standards as outlined in My Marc.

• Verifies loan files for accuracy and completeness
• Verifies new accounts for accuracy and completeness
• Verifies certificate of deposits for accuracy and completeness
• Audit daily/monthly loan report
• Review Misc. Daily/Weekly/Monthly Account Clean Up/Exception Reports
• Verify file maintenance and dormant accounts
• Verify and complete changes per the NCOA (National Change of Address) report, quarterly
• Wolters Kluwer IRA Downloads (tracking and updating forms and spec-file)
• Escheat Management Reporting; running jobs, sending letters, monitor and process accounts
• Maintain IRA Manual and updates
• Review and work following reports; Maturity Exceptions, Anniversary Exceptions, Auto Tax Deferred Exceptions, Loans Needing Rate Change, New Loans Approval Code, Loan/Share Cleanup, IRA Transaction for Month, IRA Clean Job, RMD Distributions/RMD A & B Letters, Certificate Clean Job, Credit Card Clean Job, TLC Clean Job and Loan to Share Clean
• Seek training opportunities to develop or enhance through training, conferences, reading etc. Willingly participate in and attend educational functions and meetings as requested by management
• Perform all other duties as assigned

• Assist with “spot check” internal audit procedures, ie: review of employee accounts, loan documentation, dormant account activity, Critical File Maintenance reports, official check reviews, override reports, Q2 reviews, etc.
• Upload CDD Questionnaires into BSA software
• Review the Transunion High Risk Report on a quarterly basis
• Review and update Red Flag as needed
• Create Red Flag report for Board of Directors
• Support external audits by providing documentation and information as needed
• Support the compliance area in any other way deemed necessary dependent on the needs of the department

Follows regulatory and policy compliance requirements which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Red Flag and Anti-Money Laundering (AML) Regulations, and other compliance related policies.

This position requires maintaining confidentiality with regard to non-public information about our members, employees and the Credit Union. We must protect the confidentiality of member information. Financial transactions are confidential and private. With account access, employees are to handle member information responsibly and confidentially.

To ensure the safety and security of all employees, employees must follow all security policies and procedures at all times. Security is the responsibility of all employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Graduate or equivalent

A minimum of two years of loan/member service experience at PFCU or another institution.

A minimum of one year in the Quality Assurance Administrator Position is required for a Level II Quality Assurance Administrator Position.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, clients, members, and the general public.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have the capability to deal with problems involving concrete variables in standardized and non-standardized situations.

• Excellent knowledge of the credit union’s core system.
• Excellent working knowledge of the forms and documentation used by the credit union.
• Strong knowledge of credit union products and services.
• Excellent understanding of the Credit Union departments and procedures.
• Punctual, self-motivated, detail-oriented, confident and accurate.
• Ability to manage multiple tasks and reports with varying deadlines.
• Excellent communication and interpersonal skills both written and verbal.
• Ability to stay calm under pressure.
• Flexibility to perform various duties as assigned and adapt to changing compliance and audit requirements.
• Professional attitude; supportive management.
• Neat and professional in appearance and dress.
• Ability to create good word of mouth; proven ability to effectively refer products and services. Excellent math skills.
• Capability to analyze various reports and exceptions and make informed decisions based on the data.
• Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, computer, and telephone.
• Good typing skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, and feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stand. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in work environment is usually moderate. While performing the duties of this job, the employee occasionally works near moving mechanical parts, and is occasionally exposed to risk of electrical shock.

The employee is frequently required to use alertness, precision, resourcefulness, problem solving, numeric calculations, persuasiveness, auditory perception, memory, creativity, judgment, writing ability, reading ability, reasoning, imagination, patience, visual perception, comparing, and analyzing.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff or termination decisions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act (ADA), it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which pose an undue hardship on the Credit Union. Job descriptions are not intended and do not create employment contracts. The Credit Union maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

PFCU is an equal opportunity employer