Senior Network Relations Specialist in Wayne, Pennsylvania at Genex Service LLC

Genex Service LLC
Senior Network Relations Specialist

US--Remote

Job ID: 26-19287
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Responsibilities

The VIP team serves as a liaison between high-profile providers, clients and internal partners. The Senior Network Relations Specialist supports provider relationships and resolves routine operational issues while developing knowledge of network operations, claims, contracting, and provider data.

What will this person be doing on a daily basis:

• Serve as a day-to-day contact for assigned providers and office staff.

• Respond to routine provider inquiries regarding claims, demographics, credentialing, and network participation.

• Research and resolve standard provider issues within established timelines.

• Review and process provider demographic roster submissions for accuracy and completeness.

• Coordinate with internal departments to facilitate issue resolution.

• Track, document, and monitor provider issues through completion.

• Assist with validating provider demographic updates and system changes.

• Escalate complex or high-impact provider concerns to senior team members.

• Support provider education on policies, procedures, and system changes.

• Maintain accurate records of provider interactions and activities.

Qualifications

• Customer service experience
• Strong written and verbal communication

• Attention to detail and strong organization skills

• Ability to problem solve

• Relationship building

• Presentation development and delivery

• Analytical mindset

• 3-5 years' workers’ compensation and/or auto network experience

Education:

High School or equivalent required

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $55,000 - $67,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI-Remote

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$55000 - $67000 annually