Field Training Officer (FTO) in Denver, Colorado at Citadel Security USA

Citadel Security USA is seeking a motivated and experienced Field Training Officer (FTO) to support officer development and operational excellence throughout the Denver area. This full-time position is responsible for training newly hired security personnel, conducting field evaluations, and helping ensure consistent service standards across multiple client locations.
The ideal candidate is a knowledgeable security professional who enjoys mentoring others, leading by example, and helping officers build confidence and competence in the field. This role combines hands-on instruction, quality assurance responsibilities, and operational support within a dynamic security environment.

Position Information

• Location: Denver, CO 80238
• Employment Status: Full-Time
• Position Type: Administrative / Field Operations
• Schedule: Full-Time Multi-Shift
• Pay: Up to $25.00 per hour
• Requirements: Valid Driver's License and Reliable Personal Vehicle

Key Responsibilities

Officer Training & Field Instruction

• Deliver practical, hands-on training to newly assigned security officers
• Guide employees through site-specific procedures, post orders, and client expectations
• Demonstrate effective patrol techniques, access control procedures, and security best practices
• Train personnel on emergency response protocols and incident handling procedures
• Reinforce proper use of company software, reporting systems, radios, and security technology
• Assist officers in developing strong customer service and communication skills

Performance Evaluation & Coaching

• Observe officer performance during field assignments
• Complete trainee progress reports and performance assessments
• Provide ongoing coaching, mentoring, and constructive feedback
• Identify areas requiring additional development or corrective instruction
• Recommend officers for independent assignments upon successful completion of training requirements
• Support employee growth through professional guidance and accountability

Compliance & Quality Assurance

• Promote adherence to company standards, policies, and operational procedures
• Verify that security personnel maintain licensing and certification requirements where applicable
• Conduct site visits and quality checks to evaluate service delivery
• Reinforce workplace safety practices and risk reduction measures
• Ensure accurate completion of reports, logs, and required documentation

Leadership Support

• Serve as a resource for officers, supervisors, and management teams
• Assist with refresher training and ongoing workforce development initiatives
• Participate in incident reviews and fact-gathering when requested
• Support performance improvement efforts and operational consistency across assigned locations
• Foster a culture of professionalism, accountability, and ethical conduct

Qualifications

Required

• High School Diploma or GED
• Valid driver's license
• Reliable personal vehicle available for work-related travel
• Minimum of two years of experience in security, public safety, military, law enforcement, or a related field
• Strong written communication and report-writing abilities
• Ability to work flexible schedules, including evenings, weekends, and overnight assignments when needed
• Professional demeanor with strong leadership and interpersonal skills

Preferred

• Previous experience as a trainer, mentor, supervisor, lead officer, or Field Training Officer
• Associate's or Bachelor's degree in Criminal Justice, Business, Public Administration, or a related field
• Experience conducting officer evaluations and performance coaching
• Familiarity with multiple security environments and client-facing operations

Skills for Success

• Leadership and team development
• Coaching and mentorship
• Conflict resolution and de-escalation
• Critical thinking and sound judgment
• Attention to detail
• Professional communication
• Documentation and reporting
• Time management and organization
• Adaptability in changing environments

Work Environment

• Primarily field-based position with travel between client locations
• Combination of indoor and outdoor responsibilities
• Regular walking, standing, site inspections, and field observation activities
• Interaction with officers, supervisors, clients, and operational leadership
• Schedule flexibility required to support training and operational needs

Benefits

Benefits eligibility may vary based on company policy and employment status.

• Competitive hourly compensation
• Paid training and onboarding
• Company-issued uniforms
• Professional development opportunities
• Career advancement potential
• Supportive leadership and operations team

Equal Opportunity Employer
Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.