Inside Sales in Melville, New York at Sherwood Lumber Corporation

SUMMARY: This position is responsible for achieving customer acquisition and revenue growth objectives by generating interest, qualifying prospects and closing sales.

DUTIES AND RESPONSIBILITIES:

· Performs customer interaction by making outgoing calls and receiving incoming customer calls/emails daily.

· Sources new sales opportunities through inbound and outbound prospecting calls and emails.

· Understands accounts, identifies key players and generates interest.

· Generates new business and ensures growth of existing accounts.

· Gains and retains extensive product knowledge as well as detailed comprehension of customer requirements.

· Prepares and sends valuable offers daily.

· Engages in quotation and flexible price negotiation for transactional orders in order to satisfy customer needs while maximizing profit.

· Enters orders for all types of sales, including inventory, directs, back-to-back, forward and block business on both delivered and customer pick-up basis.

· Purchases product for various types of sales.

· Handles inbound calls and provides callers with product and service information.

· Fields customer support calls, follows up on matters such as deliveries, claims, returns and other customer requests.

· Reviews dispatch log, daily invoices, A/R alerts and other system generated reports, make calls to follow up when required.

· Maintains and reviews sales and profit goals on a regular basis.

· Participates in daily sales meetings and other various team meetings.

· Visits customers on a regular basis, entertains customers outside of normal business hours, and continually develops customer relationships with thank you notes and other small tokens of appreciation; submits detailed customer visit reports to management and other team members.

· Attends outings, shows and conventions as directed by management.

· Submits customer sponsorship requests to management in a timely manner.

· Provides management with suggestions that will improve our company.

· Attends company sponsored, management seminars and webinars designed to help sales associates make good, high level decisions.

· Maintains a self-discipline to enhance skills and education through reading, listening to audio and attending programs.

· Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

· This job has no supervisory responsibilities.

QUALIFICATIONS:

· Computer skills required: Microsoft Office Suite

· Other skills required:

o 4+ years experience in sales or a related field (experience in building materials a plus).

o Excellent written and oral communication skills.

o Strong team player, work ethic and commitment to job.

o Excellent interpersonal skills.

o Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.

o Ability to multi-task in a fast-paced environment.

o Ability to work closely with peers on team orientated goals.

o Ability to follow company directives and instruction.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• While performing the duties of this job, the noise level in the work environment is usually quiet and moderate.
• The employee must occasionally lift and/or move up to 10 pounds.