Clinical Operations Manager at Berkshire Health Systems – Pittsfield, Massachusetts

Job Summary

Under the direction of the BFS Director of Operations, the Clinical/Operations Manager is responsible for the overall administrative and clinical functions necessary to support the effective day-to-day operations of the physician practice. This position is responsible for understanding all aspects of the practice including, but not limited to: Clinical operations and oversight, participation in internal/external committees and is expected to manage provider relationships and issues collaboratively with physician leadership. He/she is responsible for the assessment, planning, implementation and evaluation of all assigned practice site activity. Develops and monitors budgets for designated areas. Responsible for practice financial management, patient satisfaction, provider productivity, EMR optimization, clinical oversight, and quality improvement. In addition, this role is directly responsible for the recruitment, hiring, supervision, performance, discipline and scheduling of the staff.

Experience

• Five (5) years medical office experience with demonstrated knowledge of medical office operations and revenue systems required.

Education

• Bachelor's Degree in business or healthcare related field required.

License & Certifications

• RN License – Currently licensed as an RN in Massachusetts.
• Valid driver’s license.

Additional Requirements

• Knowledge of professional services/billing/coding.
• Knowledge of clinical quality improvement indicators.
• Ability to manage staff and processes related to general administrative and operational systems.
• Understanding and knowledge of Practice workflow re-design, EMR, operations and integration of hospital-based services.
• Understanding of clinical functions relative to a medical office practice.
• Strong computer skills and knowledge of Windows based and Microsoft Office environments and other applications.
• Strong interpersonal and communication skills.
• Demonstrated leadership and team building skills.
• Knowledge of budget development and productivity information.
• Knowledge of regulatory external accrediting organizations and experience working in or managing in accredited practices.
• Proven collaboration skills with providers, patients, families, and community partners.