Partnerships Manager at Massachusetts Bay Transportation Authority – Boston, Massachusetts

DEPARTMENT UPDATE: MBTA – FARE REVENUE

The Partnerships Manager is responsible for mastering processes to turn ideas into initiatives and to generate revenue while maximizing customer value across the Network. The Partnerships Manager will work closely with a variety of internal MBTA teams to support the implementation and ongoing operations of revenue generating partnerships with third party vendors, contractors, and other government jurisdictions. Responsibilities include management of vendors, internal business processes, and stakeholders; building and monitoring performance dashboards; and managing the deployment of revenue-supported infrastructure, both in the office and in the field at MBTA locations throughout the region, such as digital information panels, bus shelters, secure micromobility parking, and other amenities that improve our customers’ experience. The MBTA will rely on the Partnerships Manager to help drive revenue and provide value for the Authority and customers.

• Develop tools, processes, and relationships to assist the department in launching, identifying, and tracking projects and needs.
• Serve as project manager for assigned commercial projects.
• Manage the MBTA’s advertising and other related policies.
• Manage day-to-day operations with the MBTA’s Advertising and other commercial vendors and partners.
• Analyze revenue and data to generate reports and dashboards.
• Use data to provide recommendations for customer enhancement investments.
• Establish project plans with internal and external stakeholders.
• Coordinate cross-functional teams, and communicate with internal and external parties, while meeting deadlines.
• Function as a conduit for creative initiatives or projects.
• Work across the organization to develop consensus and communicate decisions.
• Perform all other duties and projects that may be assigned.

• Bachelor’s degree from an accredited institution.
• Five (5) years of professional experience in project management, marketing/advertising, transportation/urban planning, finance, consulting, or a related field
• One (1) year of project management experience
• Proven communications skills that compel an audience and conveys needs to diverse audiences.
• Demonstrated ability to work effectively both independently and as part of a team.
• Demonstrated ability to organize projects and exercise effective problem-solving skills.
• Adept at the Microsoft Office Suite, including an ability to make high-quality presentations and willingness to learn and use productivity tools like Slack, Airtable, etc.
• The ability to work effectively with a diverse workforce.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Required Skills

• Experience in Tableau and/or SQL.
• Knowledge of the MBTA system and its communities.