Collections Officer in Varsity Lakes, Queensland at Investors Central

Welcome to Commercial Credit Control!

We are a national debt recovery provider supporting some of Australia’s largest institutions, taking a people-first approach to helping individuals navigate their financial journeys. Our focus on care, compassion, and ethical outcomes sets us apart and we’re looking for people who want to make a real difference with us.

We’re part of the Investors Central Group, which offers you the opportunity to develop your career across four different entities and multiple sites!

Role Overview

You’ll be responsible for end-to-end management of accounts, working with customers to achieve sustainable repayment outcomes while ensuring compliance with all relevant legislation and industry guidelines. You will be the driver of your own success and play a key role in ensuring the business continues to operate with a high level of professionalism and dedication to supporting customers. We’re currently looking for both experienced and inexperienced Collections Officers to join our growing team.

The Day-to-Day!

Here’s what your day might look like:

• Confidently manage inbound and outbound calls, assisting customers with an existing or past relationship – no cold calling. 
• Manage a portfolio of overdue accounts from start to finish, providing tailored solutions and ensuring timely follow-up and action. 
• Utilise skip tracing techniques to locate customers and establish contact.  
• Investigate and manage escalated accounts including hardship, disputes, and potential legal matters. 
• Collaborate with a supportive team to achieve goals and key performance indicators (KPIs). 
• Maintain accurate records and use company software to manage customer cases. 
• Contribute to a positive and energetic workplace culture, where teamwork thrives. 

What We're Looking For

We’re looking for candidates who:

• Have proven customer relations and objection handling skills.
• Are confident managing sensitive or complex customer conversations with empathy, while remaining firm and professional.
• Are self-motivated, results-driven and eager to learn.

• Thrive in a fast-paced environment with a positive, solutions-focused attitude. 
• Have strong attention to detail, organisation and time management. 
• Can work independently while contributing to the wider team. 
• Enjoys working in a team environment whilst also being challenged to achieve individual goals.

Experience in collections is a bonus, but not a requirement — what matters most is your drive and potential! We offer ongoing on-the-job training and development and believe in supporting our people and encourage promoting from within.

The Work Perks

This is a chance for you to gain a permanent position within one of Australia’s fastest growing financial services providers. Based in a vibrant office space on the Gold Coast, one of Australia’s fastest growing cities, we're all about rewarding our team with:

• Weekly cash prize competitions
• Monthly performance-based bonuses – Uncapped
• Annual salary/performance reviews
• Employee share investment opportunities
• Gym & private health discounts
• Novated lease benefit
• EAP and wellbeing support
• Themed days, team lunches & events – fun is part of the job!
• No weekend work – work/life balance!
• WFH opportunities available

If you’re ready for your next opportunity and would like to find out more about working with us, we’d love to hear from you! Submit your CV and cover letter via Seek.