Operations Coordinator – Scheduling & Customer Coordination in Lawrence, Massachusetts at The Green Cocoon

Job Overview

• Company: The Green Cocoon.
• Salary/Pay Rate: $25 to $28 per hour (Based on experience).
• Location: Salisbury, MA.
• Job/Employment Type: Full Time.
• Schedule: Monday Friday (Office-based with occasional early morning or after-hours responsiveness).
• Mandatory Licences & Certifications: None Required.

The Opportunity You will serve as the backbone of our daily operations, sitting at the center of production, customer experience, and job flow. This role empowers you to take full ownership of the production calendar, ensuring our field crews and customers stay perfectly aligned. Your work directly transforms signed contracts into successful, high-impact insulation projects.

How You Will Make an Impact

• Coordinate and manage the master production calendar to ensure all jobs are scheduled with maximum efficiency.
• Assign field crews based on specific job scopes, timing, and current capacity to maintain a steady workflow.
• Communicate proactively with customers to confirm schedules and set clear expectations for their insulation projects.
• Execute the transition of jobs from signed contracts to active production status within the CRM system.
• Distribute daily work orders to field teams to eliminate confusion and ensure every crew knows their objective.
• Track change orders and internal updates to prevent project delays and maintain high levels of operational control.

Required Qualifications & Experience

• Proven ability to manage multiple moving parts in a fast-paced, real-world operational environment.
• Strong organizational skills with a meticulous eye for detail and data accuracy in CRM systems.
• Excellent verbal and written communication skills necessary for high-level customer and internal coordination.
• Demonstrated reliability and a history of taking full ownership of complex administrative tasks.

Preferred Qualifications & Experience

• Prior experience in scheduling, dispatching, or operational coordination within the construction or service industry.
• Familiarity with the insulation industry or sustainable building practices.
• Experience managing crew logistics and production timelines for field-based teams.

Compensation & Benefits

• Profit-sharing opportunities based on company performance.
• Weekly pay cycle with direct access to company ownership and decision-makers.
• Comprehensive Medical, Dental, and Vision Insurance.
• Health Savings Account (HSA) and Life and Disability Insurance.
• Wellness programs and professional reimbursement options.
• Paid training, certifications, and career growth opportunities in a scaling company.
• Supportive, purpose-driven culture with team events and employee recognition.

About Us At The Green Cocoon, we build better, more sustainable environments through top-tier insulation solutions. Family-owned and mission-driven, we live our core values of positivity, confidence, teamwork, and integrity every day. We offer a career path rooted in excellence and the chance to make a lasting impact on our community.

Learn more at https://thegreencocoon.com/.

The Green Cocoon is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

#OHMGC25