ASSISTANT FINANCIAL COUNSELOR in Tampa, Florida at H. Lee Moffitt Cancer Center

The Assistant Financial Counselor supports the daily operations of the Business Office by triaging patient flow within the Business Office, including coordinating and scheduling virtual meetings between patients and staff. The position assists patients with basic patient account billing inquiries and provides a detailed explanation of the financial assistance program requirements in addition to other financial resources. This position also oversees the Business Office phone queue, addressing inquiries from clinic staff.

Additional responsibilities include handling incoming financial assistance documentation—copying, reviewing, itemizing, scanning, and uploading as well as managing the financial assistance email inboxes. The role involves working multiple queues and reports, sorting incoming mail, printing and mailing itemized billing requests, and updating patient information such as addresses and insurance details.

Responsibilities:

• Evaluate and manage service needs for patients presenting in person at the business office
• Coordination and management of Financial Assistance documentation
• Track, process, and coordinate itemized billing requests and inbound mail
• Manages multiple work queues, worklists, and reports across several systems
• Oversees inbound clinic staff calls within the Business Office call queue

Education and Credentials:

• High School Diploma/GED
• *Minimum one (1) year experience in a healthcare setting.

Minimum Skills/Specialized Training Required:
*Must possess excellent communication skills and customer service recovery skills
*Ability to meet, communicate, and interact with individuals from varying backgrounds and other health
care team members in a courteous and helpful manner in order to complete job assignments
*Strong attention to detail while being able to multi-task and maintain patience and composure (with
customer service etiquette) in stressful situations
*Customer Service, multi-tasking, computer and typing skills, use various types of office automation
equipment and software, and interpersonal communication skills both verbally and written
*Possess strong critical thinking abilities such as problem solving, root cause analysis, and provide
timely solutions
*Computer skills along with Microsoft Word, Excel, and PowerPoint.