ESM Regional General Manager in Fredericksburg, Virginia at Eastern Sports Management

Description

The Regional General Manager (RGM) is responsible for the strategic leadership, operational oversight, and financial performance of multiple recreational and sports facilities. This role supports the General Managers of multiple facilities with corporate processes and financial sustainability across multiple departments.

Essential Duties and Responsibilities

• Provide visionary leadership and direction for all assigned facilities.

• Develop and deliver corporate systems and structure.

• Foster a high-performance culture emphasizing accountability, teamwork, and customer service excellence.

• Serve as the primary liaison between facility leadership teams and executive leadership.

• Oversee daily operations across all locations to ensure consistency, efficiency, and quality.

• Establish and enforce operational standards, policies, and procedures.

• Ensure facilities are safe, clean, and fully compliant with all local, state, and federal regulations.

• Monitor, improve, and audit program delivery, events, and facility usage.

• Lead the annual budget process for each facility.

• Analyze financial performance, identify trends, and implement strategies to maximize revenue and control costs.

• Drive revenue generation through programming, partnerships, sponsorships, and events.

• Ensure accurate financial reporting and accountability.

• Recruit, hire, train, and develop facility leadership teams.

• Provide coaching, performance management, and succession planning.

• Promote employee engagement and retention through a positive workplace culture.

• Ensure appropriate staffing levels and organizational structure at all locations.

• Ensure a consistently high-quality guest experience across all facilities.

• Build and maintain relationships with community partners, stakeholders, and local organizations.

• Represent the organization to clients and at community events, meetings, and public forums.

• Respond to customer feedback and implement continuous improvement initiatives.

• Identify opportunities for expansion, partnerships, and new service offerings.

• Enhance brand visibility and community impact across all regions.

• Ensure adherence to safety protocols, risk management practices, and emergency procedures.

• Maintain compliance with all applicable laws, regulations, and industry standards.

• Oversee incident reporting and mitigation strategies.

• Bachelor’s degree in Business Administration, Sports Management, Recreation Management, or a related field (Master’s preferred).

• 7–10+ years of progressive leadership experience in multi-site operations, preferably in recreation, aquatics, sports facilities, or hospitality.

• Proven track record of managing complex operations and achieving financial targets.

• Strong leadership and team-building skills.

• Excellent financial acumen and analytical abilities.

• Exceptional communication and interpersonal skills.

• Strategic thinker with strong problem-solving capabilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Customer-focused mindset with a commitment to service excellence.

• Frequent travel between facility locations is required.

• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

• Occasional lifting, standing, and facility walkthroughs required.

• Revenue growth and profitability

• Customer satisfaction and retention

• Employee engagement and retention

• Program participation and facility utilization

• Operational efficiency and compliance

Additional Offerings of competitive benefits package including:

• Health Insurance (Medical, Dental & Vision)

• Paid Time Off

• Paid Holidays (6)

• 401(k) and Employer Matching Contributions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.