Guest Service Agent - Tru & Home2 Suites by Hilton-San Diego/Downtown, Opening November 2026! in San Diego, California at Baxter Hotel Group Inc

Guest Service Agent - Be Part of Something New! Tru & Home2 Suites by Hilton San Diego Downtown - Opening November 2026!

The countdown is on! This November, two brand-new Hilton hotels open their doors under one roof in the heart of Downtown San Diego, and we want you there on opening day. Rising 16 stories above the city with 263 rooms, our hotels have views stretching from Coronado to Point Loma to La Jolla, plus a rooftop bar and pool that will be one of downtown's hottest spots. We're building our opening team right now, so this is your chance to get in on the ground floor with a world-class brand. Bring your energy and personality, and we'll bring the training, the growth opportunities, and the Hilton team member perks. No two days are the same, and you'll never forget opening day. Apply now and help us make history in America's Finest City!

About Us: Founded in 1985, Baxter Hotel Group is a San Diego based family-owned hospitality and real estate investment company with a strong presence across the U.S. and Canada. For more than 40 years, we’ve built a reputation for developing and operating top-branded hotels and trend-forward restaurants in some of the most desirable locations. With four successful properties in our growing portfolio, we’re excited to expand once again and we're looking for passionate people to grow with us.

Position Summary: At Tru & Home2 Suites by Hilton, you are Free to be You with Tru Spirit! Our Front Desk Team fosters a fresh and playful attitude that brings energy, a Tru spirit, and genuine warmth to every shift, creating a laid-back place where guests feel right at home. As a Guest Service Agent, you'll play a vital role in delivering exceptional guest experiences and keeping daily operations running smoothly at our brand-new hotel. You're the first face guests see when they arrive and the last one they remember when they leave. You look for ways to surprise and delight, whether that's a great local recommendation, a warm welcome back, or a small touch that makes someone's day. When something goes wrong, you don't pass it along. You find a solution and make it right. If you love people, stay calm under pressure, and want to be part of an opening team, we'd love to meet you!

What You Will Do:

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Handle reservations, cancellations, and modifications with accuracy.
• Address guest inquiries, complaints, and special requests promptly and professionally
• Provide information about hotel amenities, services, and local attractions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain accurate records of guest information, billing, and financial transactions
• Keep an organized Front Desk area and ensure all necessary supplies are stocked
• Perform other duties as assigned by hotel leadership.

Benefits:

• Competitive pay
• Medical, dental, vision and voluntary benefits
• 401(k) Retirement Plan with match
• Pay on Demand
• Paid Time Off (vacation, sick, holidays)
• Complimentary parking
• Hilton travel benefits
• Career growth across our hotel portfolio
• The opportunity to be part of an exciting new hotel opening in downtown San Diego

• Proven experience in hotel front desk operations or hospitality management
• Strong leadership and team engagement skills
• Excellent communication and interpersonal abilities
• Ability to handle stressful situations with professionalism and tact
• Proficiency in hotel management software and MS Office Suite
• Attention to detail and organizational skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to stand and walk for extended periods during shifts
• Frequent use of hands and fingers for computer work, phone operation, and handling documents
• Ability to communicate clearly in person and by phone
• Occasional bending, reaching, and stooping
• Ability to lift and carry up to 20–25 pounds (e.g., office supplies, packages)
• Visual ability to read screens, reports, and guest information
• Ability to work in a fast-paced environment with frequent interruptions

At Baxter Hotel Group, hospitality isn’t just what we do—it’s who we are. We believe in empowering our teams and creating exceptional experiences for both our guests and our employees. Launch your hospitality career with us - Two Brands, One Team, Endless Opportunity. Let's GO!

Baxter Hotel Group is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by federal, state, or local law.

This organization participates in E-Verify to verify employment eligibility.