Care Coordinator at Lamplight Counseling Services LLC – Medina, Ohio

Lamplight Counseling Services is seeking a friendly, organized Care Coordinator to support our clients and clinicians at the front desk. This role is the heart of our client experience—greeting clients, coordinating care, and helping our offices run smoothly with a warm, professional presence.

What You’ll Do

• Welcome clients and create a calm, supportive environment
• Answer and direct calls; manage messages and email communication
• Assist with scheduling, follow-ups, and client–clinician matching
• Take payments and support intake processes
• Keep the reception area tidy and stocked
• Manage mail, office supplies, and office equipment
• Update calendars and support general administrative workflows
• Assist clinicians with administrative needs as time allows
• Handle medical records requests per policy

What Helps You Succeed Here

• Warm, client-centered communication
• Strong organization and multitasking skills
• Comfort with Google Workspace and basic office systems
• Clear verbal and written communication
• Reliability, professionalism, and a steady presence
• HS diploma or GED required
• Prior office/front-desk experience preferred

Position Details

• Full-time, onsite (40 hours/week, Monday–Friday)
• Primarily seated work with occasional lifting (up to 20 lbs)

Compensation & Benefits

• $17.00 per hour
• Bi-monthly pay schedule
• Unlimited PTO
• Medical, dental, and vision insurance (after 30 days)
• 401(k) with employer matching (per plan guidelines)

If you enjoy helping people, staying organized, and being part of a supportive team, we’d love to hear from you.

What Helps You Succeed Here

• Warm, client-centered communication
• Strong organization and multitasking skills
• Comfort with Google Workspace and basic office systems
• Clear verbal and written communication
• Reliability, professionalism, and a steady presence
• HS diploma or GED required
• Prior office/front-desk experience preferred