Application Systems Analyst at MutualOne Bank – Framingham, Massachusetts

Position Description

Title: Application Systems Analyst

Department: Information Technology

Reports to: VP, Director of Information Technology

Supervises: None

Classification: Exempt

Date Prepared: March 02, 2026

Summary/Objective

The Application Systems Analyst is responsible for the support, configuration, analysis, and optimization of banking applications with a primary focus on loan and credit-related systems. This role partners closely with Lending, Credit, Operations, Risk, Compliance, and IT teams to ensure lending systems effectively support business processes, regulatory requirements, and strategic initiatives.

The ideal candidate brings strong technical aptitude, hands-on lending domain knowledge, and the ability to translate business requirements into effective system solutions within a regulated financial services environment.

Experience & Education Requirements:

• Bachelor’s degree in computer science or successful completion of relevant courses, or equivalent experience
• 3+ years of application systems analyst experience in a banking or financial services environment
• Direct experience supporting bank lending systems
• Strong understanding of lending operations, loan lifecycle, credit policies, and regulatory requirements
• Experience gathering requirements and working with cross-functional business users
• Ability to analyze data, workflows, and system integrations
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication skills with both technical and non-technical stakeholders

Essential Job Functions:

• Serve as the primary application analyst for loan origination, servicing, underwriting, and credit platform
• Gather, analyze, document, and translate business requirements into functional specifications and system configurations
• Configure and maintain lending application workflows, rules engines, credit policies, products, and pricing structures
• Act as a liaison between business stakeholders, vendors, and IT And Project teams to deliver enhancements and resolve issues
• Provide production support, issue resolution for lending applications including upgrades, patches, integrations, and product implementations
• Ensure compliance with internal controls, audit requirements, and data security standards
• Participate in testing activities, including UAT planning, execution, and defect resolution
• Support system integrations with core banking, document management, credit bureaus, and reporting platforms
• Create and maintain system documentation, procedures, and user guides
• Assist with vendor management, including issue escalation, roadmap discussions, and release reviews