LMS System Analyst at Massachusetts Bay Transportation Authority – Boston, Massachusetts

The LMS Analyst will work closely with the Learning and Organizational Development team members to oversee the Learning Management System (LMS) in all of its functionality. This role will be responsible for upgrading and maintaining existing content.

• Manage and enhance the LMS while leveraging data analytics to transform our learning programs into strategic assets.
• Ensure the LMS experience is not only optimal for users but also drives our overall learning strategy towards excellence.
• Deliver technical support and guidance to LMS users, promptly resolving issues to maintain a high-quality learning environment.
• Lead the administration and continuous improvement of the LMS, guaranteeing high functionality, user accessibility, and efficient course implementation.
• Foster close collaboration with instructional designers to ensure the LMS content is compatible with the current configuration.
• Track and analyze LMS performance metrics, including usage patterns, course completions, and user engagement, to inform learning strategies and decisions.
• Perform comprehensive learning analytics to discover trends and identify areas of opportunity to elevate the learning experience.
• Develop, maintain, and optimize dashboards and reports that offer actionable insights into learning activities, outcomes, and the overall impact of training programs.
• Engage with stakeholders across the organization to understand diverse learning needs
• Stay at the forefront of emerging trends and best practices in learning technologies, analytics, and data management to ensure our approach remains cutting-edge.
• Uphold industry standards and regulations, emphasizing confidentiality and secure handling of sensitive data.
• Perform all other duties and projects that may be assigned.

• Bachelor’s degree from an accredited institution in Education, Data Analytics, Information Systems, Business, IT, or a related field.
• Two (2) years in a role focused on LMS administration and learning analytics.
• Experience working with Cornerstone platforms.
• Proficient in data analysis tools and techniques, with a proven track record of utilizing data to drive educational strategies.
• Proficient in data visualization techniques and platforms.
• Exceptional analytical and problem-solving skills, with an aptitude for thinking strategically and analytically.
• Strong organizational and project management skills, capable of juggling multiple projects with precision.
• Outstanding communication and interpersonal abilities, comfortable engaging with all organizational levels.
• Deep commitment to ethical data management, confidentiality, and discretion.

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills