Office Manager-Urology Office at IRONWOOD PHYSICIANS,P.C. – Chandler, Arizona

Essential Duties and Responsibilities:

• The Office Manager is accountable and responsible for the office site operations

• Oversees policies, procedures, and standards that direct all aspects of daily operations of the medical practice

• Functions include preparation of reports, coordinating administrative functions and activities of the group, maintaining supply inventories and departmental equipment and department integrity

• Selects, trains, directs, and evaluates practice support staff. Recommends merit increases, promotions and disciplinary actions

• Monitor maintenance and direct repair of the office facility

• Serve as the first point of contact for patient and external customer complaints

• Reconcile and investigate all complaints relating to practice operations

• Daily supervision of the office personnel and delegation of duties to ensure the efficient operation of the office

• Apply systems which facilitate the timely and accurate registration of patients to the facility, and which ensure efficient patient flow

• Ensure the proper procedures for receiving, recording and depositing all daily receipts

• Produce weekly operational reports related to site performance

• Ability to assume staff responsibilities in the event of staff absence

• Typing and computer work is essential

• All other functions as assigned

Knowledge and Skills:

• Strong analytical, verbal and written communication skills

• Strong organizational and systems skills

• Management experience in medical office or ambulatory surgery setting

• Operational experience with EMR systems

• Understanding of standard medical billing practices

• Knowledge of insurance company’s procedures and policies

• Knowledge of governmental, legal, and regulatory provisions related to collection activity

Education:

• 2-3 years of Management experience in an outpatient medical facility or ambulatory healthcare setting required

• Bachelor’s degree in Business Management, Health Care Administration, or related field

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.