Director of Operations in Lancaster, Ohio at ABHS

Statement of Purpose

The Director of Operations is responsible for the non-clinical operational leadership of the residential facility. This role oversees the daily management of the operations of the residential facility, including overseeing the BHT Supervisor and the support staff. The Director of Operations ensures that the facility operates as a safe, efficient, and welcoming environment that meets all state licensing requirements and local safety codes.

Major Tasks, Duties and Responsibilities

1. Operations and Staff Management
   • Directly supervise and evaluate the performance of the BHT/Direct Care team.
   • Manage the 24/7 staffing schedule for BHTs to ensure mandatory client-to-staff ratios are maintained across all shifts, coordinating coverage for callouts and emergencies.
   • Lead the onboarding and non-clinical training for all new hires, focusing on facility protocols, emergency response, and professional boundaries.
   • Medication compliance: Directly supervise staff ensuring all medication processes are followed to compliance.
   • Monitoring operations staff while utilizing progressive discipline to create a culture of accountability.
2. Facilities and Property Oversight
   • Coordinate all required inspections (Fire Marshal, Health Department, and DHS Licensing) and ensure immediate correction of any noted deficiencies.
   • Serve as the primary operational liaison with the Facilities Director to ensure all structural maintenance, physical plant operations, and environmental safety standards are consistently met.
3. Regulatory Compliance and Safety
   • Ensure the facility remains in constant "survey-ready" status according to state regulations and national accreditation standards.
   • Implement the facility’s Emergency Preparedness Plan, including conducting and documenting regular fire and disaster drills.
   • Oversee transportation, ensuring facility vehicles are maintained, and resident transport to appointments is handled safely and on schedule.
   • Collaborate with the Clinical Director to ensure that operational workflows support the clinical treatment goals of the residents.
4. Administrative
   • Maintain all administrative records, facility licenses, and non-clinical personnel files in accordance with state and federal laws.

Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company grows, additional responsibilities essential for the department to be successful will be assigned accordingly.

Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 3-week resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

The following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.

• Vision, hearing and manual dexterity and hand-eye coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff.

Modality Specific Job Responsibilities

• Duties may vary based on assignment. Employees shall receive, concurrent with this job description, the specific orientation necessary for their specific job.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

Prerequisite Qualifications: Specific qualifications may vary based on assignment.

Requirements:

• Must be at least 18 years of age.
• Must have a valid California driver license and liability insurance if driving personal vehicle on Center business. Generally short distances and reimbursement of mileage.
• First Aid and CPR certification required and maintain current during employment.
• Criminal Background Clearance
• Health Screening
• Negative TB Test results

Education:

• Bachelor’s degree in healthcare administration, Business Management, Human Services, or a related field preferred. Equivalent combination of education, professional experience, and demonstrated leadership capability will be considered.

Experience:

• Ideally five (5) years of progressive experience in healthcare operations, including at least two (2) years in a supervisory capacity within a residential or 24-hour care setting. Candidates with slightly less experience who demonstrate strong operational insight, leadership potential, and alignment with our mission are encouraged to apply.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.