AVP Retail Market Manager in Walworth, Wisconsin at Sauk Valley Bank

Position Summary

The AVP Retail Market Manager is responsible for leading the daily retail banking operations of the branch while fostering an exceptional customer experience consistent with Sauk Valley Bank's service culture. This role provides leadership, coaching, and development to branch staff, drives business growth, and ensures operational excellence and regulatory compliance.

The successful candidate will build strong relationships with customers, employees, and community partners while promoting the Bank's products and services and supporting branch performance goals.

Key Responsibilities

Branch Leadership & Team Development

• Lead, coach, and develop branch employees to achieve individual and team performance goals.
• Create and maintain a positive customer focused sales and service culture.
• Conduct performance coaching, employee development discussions, and disciplinary actions when appropriate.
• Participate in recruiting, interviewing, hiring and onboarding branch personnel.
• Provide ongoing training on Bank products, services, policies, and procedures.

Customer Experience & Relationship Management

• Deliver and promote exceptional customer service throughout the branch.
• Build and maintain strong relationships with customers, prospects, and community members.
• Resolve customer concerns professionally and efficiently.
• Ensure branch staff consistently provide welcoming and responsive customer experience.

Business Development & Growth

• Partner with other business lines to identify and pursue growth opportunities.
• Develop new customer relationships through business development and community engagement activities.
• Support achievement of branch and Bank-wide sales, service, and growth objective.
• Represent Sauk Valley Bank at community events, civic organizations, and networking opportunities to enhance the Bank's visibility and reputation.

Operations & Compliance

• Oversee branch operations, including vault management and established operational procedures.
• Ensure compliance with all Bank policies, procedures, services, operational practices, and regulatory requirements.
• Promote operational efficiency and adherence to risk management standards.

Qualifications

• Bachelor's degree in Business, Finance, or a related field preferred; equivalent combination of education and relevant experience will be considered.
• Minimum of four years experience in banking, financial services, customer service, sales, branch operations, or a related field.
• Prior leadership or supervisory experience preferred.
• Strong understanding of retail banking, operations, products and services.
• Demonstrated leadership, coaching, and team development skills.
• Excellent customer service and relationship building abilities.
• Strong verbal, written and interpersonal communication skills.
• Effective organizational, analytical, and problem-solving capabilities.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Sauk Valley Bank is an Equal Opportunity Employer. SVB is committed to the provision of equal opportunity employment for all qualified persons in all job classifications in recruitment, selection and promotion without regard to race, color, religion, gender, gender identity, sexual orientation, parental status, national origin, age, disability, military status, veteran status or any other protected status. Submission of this information is voluntary and is not considered in employment decisions. This information will be kept separate from the employment files and is considered confidential.

Sauk Valley Bank offers medical, short term disability, long term disability, life, vision, dental and 401K benefits to all full time positions. PTO will vary depending on the level of the position. This position is eligible for incentive.

Management reserves the right to change this position description at any time according to business needs.

Salary Range: $50,000 - $70,000 annually depending on experience

August 6, 2025