Counter Sales-Spring, TX in Houston, Texas at FRIGELAR NORTH AMERICA INC

Fissco Supply is seeking a Counter Sales team member for our Spring, Texas location! Our on-site Counter Sales support daily customer activity at the sales counter by identifying HVAC‑R parts and equipment needs, recommending products, and processing orders with accuracy and efficiency. You will interact directly with contractors, technicians, and internal warehouse staff to ensure smooth order fulfillment and exceptional customer service. Additionally, the Counter Sales associate will manage inventory levels, coordinate with other departments, and ensure the sales area is organized and welcoming. Ultimately, this position plays a critical role in driving sales growth and fostering positive customer relationships that encourage repeat business.

About Us

Fissco Supply, a Dallas-based Wholesale Distributor, specializes in HVAC-R parts and equipment with access to over 70,000 locally stocked products. We are committed to providing our customers and partners with a competitive advantage by ensuring access to high-quality brands, up-to-date technology, and reliable inventory. Our goal is to support the growth and success of our customers' businesses through exceptional service and product availability.

Responsibilities

Greet and assist customers promptly and courteously at the sales counterAnswer incoming customer telephone calls and provide customer service, including will call, special orders and deliveriesMaintain showroom, displays, customer courtesy area, stock merchandising areas, face shelves, etc.Uses the software to provide information on pricing, availability and alternate product selection to complete the customer transactionsProcess sales transactions accurately using POS (point-of-sale) systems and handle cash or electronic paymentsSuggest additional and related items to the customer’s order. Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyaltyAssists the customer with loading product into the customer vehicleMaintain inventory by restocking shelves, conducting stock counts, and reporting discrepanciesCoordinate with warehouse and delivery teams to ensure timely order fulfillmentWorks effectively with others in a team environment to accomplish organizational goals and to identify and resolve problemsParticipates in required training to ensure proper compliance of HAZMAT and refrigerant handling when processing transactionsSupports promotional activities and upsell products to meet sales targetsProcesses warranty claims for defective productOther duties as assigned by management