Patient Services Representative- Practice Operations in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Services Representative- Practice Operations based in the United States.

This remote opportunity is designed for a patient-focused professional who can support healthcare operations through effective communication and account management.
The role serves as a key point of contact for patients, helping resolve billing questions and providing guidance throughout the account resolution process.
You will manage inbound and outbound communications while ensuring accurate follow-up and a positive patient experience.
The position requires strong organizational skills, attention to detail, and the ability to navigate healthcare-related processes.
Working within a collaborative practice operations environment, you will contribute to efficient patient service delivery and financial account management.
This role offers the opportunity to make a direct impact on patient satisfaction while developing expertise in healthcare administration.

The Patient Services Representative supports daily patient account operations by managing communications, investigating account details, and ensuring timely resolution of outstanding balances. Key responsibilities include:

• Answering incoming patient phone calls and responding to questions regarding account information and balances.
• Making outbound collection calls related to self-pay balances while maintaining a professional and empathetic approach.
• Conducting account investigations, researching information, and completing appropriate follow-up activities.
• Contacting relevant internal or external sources when additional information is needed to resolve patient concerns.
• Supporting patient service operations and completing additional administrative tasks as assigned.

The ideal candidate combines healthcare administrative experience with strong communication and problem-solving abilities. Required qualifications and skills include:

• High school diploma or GED preferred.
• Three or more years of experience in a medical office environment, preferably within patient services, eligibility, billing, or related healthcare operations.
• Experience handling patient accounts, collections, and healthcare-related inquiries.
• Strong verbal and written communication skills with the ability to interact professionally with patients.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work independently in a remote environment while maintaining accuracy and efficiency.

The role offers a comprehensive rewards package designed to support employees’ professional and personal well-being, including:

• Competitive hourly compensation ranging from $18.99 USD to $28.51 USD, depending on factors such as location, experience, skills, qualifications, and other considerations.
• Remote work opportunity for eligible candidates residing in approved U.S. states.
• Healthcare, life, career development, and retirement support programs.
• A total rewards package focused on employee wellness and long-term success.
• Equal opportunity employment practices and a commitment to a fair hiring process.