Medical Laboratory Supervisor (CLS/MLS) in Middleton, Massachusetts at Middleton Family Medicine Urgent Care LLC

Medical Laboratory Supervisor (CLS/MLS)
Full-Time | MFM Health | Middleton, MA

MFM Health is seeking an experienced and highly motivated Medical Laboratory Supervisor (CLS/MLS) to lead our laboratory operations at our Middleton, MA practice location. Reporting to the Laboratory Director, this hands-on leadership role is responsible for overseeing the daily operations of our clinical laboratory and point-of-care testing program while ensuring the highest standards of quality, patient care, regulatory compliance, and operational excellence. The ideal candidate is a collaborative leader who enjoys mentoring staff, optimizing workflows, maintaining laboratory compliance, and working closely with providers and clinical teams to deliver accurate and timely diagnostic testing that supports exceptional patient care.

What We Offer:

• Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match
• Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment.

Key Responsibilities

1. Laboratory Operations Oversight

• Supervise all daily testing activities, including specimen handling, processing, testing, and result reporting.
• Serve as a hands-on Medical Lab Technologist.
• Maintain efficient patient flow and ensure excellent customer service.

2. Staff Leadership & Workforce Management

• Hire, train, and onboard new laboratory staff.
• Ensure all staff meet required education, certification, and competency standards.
• Conduct regular performance feedback, technical observations, an competency assessments.
• Manage schedules, staffing levels, timesheets, attendance, and vacation records.
• Promote clear communication through regular team meetings and collaboration with clinical teams.

3. Quality Assurance & Regulatory Compliance

• Maintain and enforce all Quality Control (QC) and Quality Assurance (QA) programs.
• Participate in proficiency testing, audits, troubleshooting, and corrective actions.
• Maintain OSHA, HIPAA, state, and federal regulatory compliance.
• Ensure laboratory documentation, policies, and procedures are current and accurate.

4. Equipment, Inventory & Vendor Management

• Coordinate preventative maintenance, calibration, and repair with external vendors.
• Oversee instrument implementation, reagent contracts, and supply inventory.
• Monitor physical environment safety and initiate corrective actions when needed.

5. Information Systems & Workflow Optimization

• Collaborate with IT, Orchard LIS, EHR teams, and reference labs to maintain test dictionaries, workflows, and system functionality.
• Support enhancements and problem resolution for all lab-related software systems.

6. Administrative Duties & Problem Resolution

• Maintain MSDS chemical files and other required lab documentation.
• Conduct cost analyses and support the introduction and new tests and equipment.
• Investigate and resolve administrative, clinical, or patient-related issues professionally.
• Perform additional duties as assigned to support laboratory operations.

Qualifications

Required:

• Bachelor's degree in Medical Laboratory Science (MLS), Medical Technology (MT), Clinical Laboratory Science (CLS), or another chemical, physical, or biological science from an accredited institution.
• Current national certification as a Medical Laboratory Scientist (MLS), Medical Technologist (MT), or equivalent through the American Society for Clinical Pathology (ASCP) Board of Certification or another nationally recognized certifying agency acceptable under Massachusetts regulations.
• Minimum 4-6 years of clinical laboratory experience, including:
  • High-complexity testing
  • Supervisory, management, or technical oversight responsibilities
• Demonstrated experience with:
  • Quality Assurance and Quality Control programs
  • Test validation and method verification
  • Proficiency testing
  • CAPA and root analysis
  • Regulatory inspections and accreditation surveys
  • Laboratory compliance under CLIA and Massachusetts regulations
• Experience in medical or clinical laboratory environments.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to prioritize multiple responsibilities while maintaining regulatory compliance and quality standards.

Preferred:

• Experience with Abbott Architect, Sysmex, Cepheid, or similar instrumentation.
• Experience with Orchard LIS and Athena EHR.
• Experience managing multi-site laboratory operations.
• Experience supporting point-of-care testing programs.

About MFM Health

Our mission at MFM Health is to Make Lives Meaningfully Better. We are continually expanding our practice to provide quality, comprehensive, and compassionate care to patients on the North Shore and beyond. We are committed to hiring passionate individuals who are motivated to succeed in a collaborative, patient-centric culture. We pride ourselves on our commitment to excellence, offering services 365 days a year, drive-thru healthcare, and on-site specialty teams and ancillary services.

At MFM Health, we offer excellent benefits, top-notch training, and a vibrant work environment. We believe in celebrating our employees' successes and regularly gather for company-wide parties and events to foster strong team connections. Join us as we continue to grow, investing in our people, programs, and technology to deliver legendary patient service and further our reputation as the provider, practice, and employer of choice!