Director of Technology Systems at The Potter's House of Dallas, Inc – Dallas, Texas

Founded in 1996 by T.D. Jakes, The Potter’s House of Dallas is a multi-generational, multi-cultural church serving thousands locally and globally through in-person gatherings, digital ministry, outreach initiatives, and strategic partnerships.

In 2025, Pastors Touré Roberts and Sarah Jakes Roberts were installed as Co-Senior Pastors, ushering in a new chapter of leadership while building on the church’s historic foundation. Together, they are advancing a future-focused, globally engaged model of ministry rooted in biblical truth and holistic human development.

We are an intergenerational church passionately committed to uplifting humanity by embodying Christ’s call to salvation and addressing the world’s most pressing challenges, both locally and globally.

We believe that thriving in an ever-changing world requires a holistic approach to human development that cultivates spiritual depth, emotional resilience, meaningful community, intellectual growth, and economic empowerment.

Through innovative solutions, we meet people at every stage of life, equipping them to evolve with purpose and power

Jakes Divinity School

Director of Technology Systems

The Director of Technology Systems leads a dynamic and expanding technology infrastructure that includes Salesforce (Marketing, CRM, and evolving SIS), Canvas, Shopify, WordPress, RingCentral, Microsoft 365, and other enterprise systems required to advance institutional goals. The role ensures these platforms operate cohesively, securely, and efficiently to enhance user experience, institutional intelligence, and operational scalability.

The DTS will oversee the seamless integration of technology into all facets of Jakes Divinity School operations, from marketing and recruitment to academic program development. The Director of Technology Systems reports to the President of Jakes Divinity School.

Key Responsibilities of the Director of Technology Systems:

1. Strategic Vision

a. Develop and execute a forward-looking vision for technology and education systems aligned with institutional growth and innovation.

b. Develop and maintain a comprehensive technology roadmap that supports enrollment growth, academic expansion, and operational excellence.

c. Evaluate emerging technologies and implement solutions that strengthen institutional competitiveness and sustainability.

2. Operational Oversight:

a. Lead all technology implementations across the institution, including Salesforce, Canvas, Shopify, WordPress, RingCentral, Microsoft 365, and additional enterprise applications.

b. Oversee the ongoing development and expansion of the Salesforce Student Information System.

c. Ensure seamless integration across systems to optimize data integrity, reporting, automation, and user experience.

d. Establish governance standards, workflows, and documentation to support scalability and sustainability.

3. Operational Management

a. Provide comprehensive oversight of technology operations, including systems administration, telecommunications, analytics, and data architecture.

b. Monitor system performance, security, and compliance standards.

c. Develop policies and procedures that ensure operational continuity and risk mitigation.

4. Cross-Functional Collaboration

a. Partner with Marketing, Admissions, Academic Affairs, and Operations to embed technology into strategic initiatives.

b. Support recruitment, enrollment management, program development, and digital course delivery through integrated systems solutions.

c. Serve as a key advisor to senior leadership on institutional technology strategy and innovation.

5. Leadership & Capacity Building

a. Lead, manage, and supervise the Technology Systems Department.

b. Oversee recruitment, development, and performance of technical and professional staff.

c. Develop training resources and facilitate workshops to ensure effective system adoption by faculty, staff, and administrators.

d. Cultivate strong relationships with vendors and external technology partners.

6. Project Management & Innovation

a. Provide tactical leadership in system design, project management, and strategic planning initiatives.

b. Deploy technical solutions to resolve operational challenges and enhance institutional effectiveness.

c. Maintain architectural consistency and technology standards across all platforms.

Required Qualifications:

· Bachelor’s degree in Technology, Information Systems, or a related field; or an equivalent combination of education and professional experience.

· Demonstrated hands-on experience implementing, managing, architecting, building, and maintaining enterprise technology systems in an academic or similarly complex environment.

· Experience supporting Learning Management Systems (preference for Canvas).

· Advanced working knowledge and experience with CRM systems (preference for Salesforce) and student information systems.

· Demonstrated ability to create workflows and automate business processes across platforms.

· Experience editing and maintaining websites (preference for WordPress), including forms, integrations, and user-facing functionality.

· Experience integrating LMS platforms (preference for Canvas) with CRM/SIS environments.

· Proven ability to create training materials, facilitate workshops, and support faculty, staff, and student users.

· Strong understanding of data architecture, systems integration, and process automation.

· Strong project management, analytical, and systems-thinking skills.

· Excellent written, oral, and interpersonal communication skills.

· Ability to thrive in a fast-paced, service-oriented environment.

· Ability and willingness to operate both strategically and tactically in a build-focused environment.

Preferred Qualifications:

· At least 2 years of professional experience supporting educational technologies within an academic institution.

· Experience building or expanding a Salesforce-based Student Information System.

· Experience integrating CRM, LMS, e-commerce, telecommunications, and productivity platforms.

· Experience working with Microsoft 365 enterprise environments.

· Demonstrated ability to collaborate effectively with technical teams, vendors, and executive leadership.

· Working knowledge of HTML, CSS, Java, and web technologies (WordPress).

· Experience with Shopify, RingCentral, and Microsoft 365 enterprise administration.

· Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, or similar).

· Experience in higher education or theological education environments.

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This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Such tasks shall be capable of being performed with reasonable accommodation, if necessary, that does not impair a business necessity or impose an undue business hardship and without presenting a direct threat to the safety to the applicant or others.